Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Super efficient help - all questions answered perfectly!!!
By Brian
Response from LensDirect.com· Jan 14, 2026
Hello Brian! We’re glad to hear that all your questions were answered efficiently and thoroughly. We appreciate you choosing lensdirect.com!
Great price….fast shipping…thanks very much.
By James
Response from LensDirect.com· Jan 14, 2026
Hello James! Thank you for your feedback! We’re happy to hear you enjoyed our great prices and fast shipping. We appreciate you choosing lensdirect.com!
Dion solved the issue I had quickly and efficiently. He stayed in communication with me throughout the process.
By Laura S.
Response from LensDirect.com· Jan 14, 2026
Hello Laura! We’re thrilled to hear that Dion handled your issue quickly and efficiently while keeping you informed every step of the way. We’ll be sure to pass along your kind words. Thanks for choosing lensdirect.com!
I reached out to Customer Service to follow up on an order. The tracking had incorrect info do it looked like the shipment was lost. Daisy was very quick to follow up with me & ironically the order arrived that day!
By Lori
Response from LensDirect.com· Jan 14, 2026
Hello Lori! We’re glad Daisy was quick to follow up and help clarify the tracking confusion and even better that your order arrived the same day. We’ll be sure to pass along your kind words to her. Thanks for choosing lensdirect.com!
The agent answered all my questions in timely and precise manner. Thanks.
By Mick M.
Response from LensDirect.com· Jan 14, 2026
Hello Mick! We’re glad to hear our agent answered all your questions in a timely and precise manner. Thanks for choosing lensdirect.com!
Great service
By Rene G.
Rissa was great. Efficient and professional
By Logan D.
This is a company that does not care about their customers. It is taking about a month just to get my glasses back. This is a second attempt for them to try and get their lenses right because their app software kept giving the wrong PD. What is discouraging is that they continue to say I am high priority and they are expediting but simultaneously requesting the full 14 days. they are managing me, shutting me up not actually doing anything. They’ve had them since January 5. It is now the 12th and from my last call it looks like it will be about another 10 business days before they decide to finally mail them out and then they said I can call them after that if I don’t get them. Just looking forward to getting my glasses back and finding a new provider. Customer service rep was lovely but doesn’t actually have the ability to change any of these issues.
By CJS
Response from LensDirect.com· Jan 14, 2026
Hello CJS! We’re truly sorry for this experience and understand how frustrating this delay has been especially after a second attempt to correct the lenses. Waiting this long and receiving conflicting timelines is not acceptable, and we sincerely apologize. While we’re glad our customer service representative was kind, we recognize that kindness alone doesn’t resolve the issue, and we take responsibility for the lack of progress and clarity. This is not the level of service we aim to provide. If you’re willing, we’d appreciate the opportunity to review your case and see how we can help bring this to a resolution. Thank you for sharing your feedback we’re sorry we let you down.
