Natha was very helpful and polite
Natha was very helpful and polite. Thank you for making my payment change easy!
By Dee W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Natha was very helpful and polite. Thank you for making my payment change easy!
By Dee W.
Rissa was very nice and knowledgeable
By Bruce E.
sweet and help agent
By Lanquan D W.
The lens replacement was perfect .
By Jeffrey T.
Nyah was very understanding, polite and quick!
By Roberta
Natha was great, very thorough as well as polite. Answered my questions and modified my order in a timely snd professional way. Short hold times as well. Keep up the good work!
By Katherine S.
Rissa had great customer service skills, I’m very thankful
By M C.
Outstanding customer service. I cannot speak highly enough about their products, services, and follow-up. Thank you so much!
By Mark Y.