Mario
Mario was very helpful and made the completion of my order very easy.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Mario was very helpful and made the completion of my order very easy.
By customer
Kwasi was very helpful! I was so happy when I called, because it was Him I spoke to. So I he knew exactly what I was talking about! Thank you so much Kwasi!
By Linda B.
Chelsea was very helpful! Great service!
By M V.
Staff immediately solved my order issues
By Elizabeth B.
I sent an email in with a question that I had about a coupon expiring, a lady named Taryn got right back with me and answered all of my questions, excellent customer service, Len's direct is fantastic, I highly recommend them!
By Scott B.
Kwasi was a great help to sort out my problem and went out of his way to help. A great employee!
By Gregory W.
Mario and the whole customer service team were fantastic. Very helpful and polite. Will definitely purchase thru LensDirect again.
By Nikki
Sharissa was great and helpful
By Stephan D.