Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Great service and products!
By Carol F.
Response from LensDirect.com· Oct 14, 2026
Hello Carol! We're delighted to hear that you're happy with our service and products. We truly appreciate your support and look forward to serving you again!
Kwasi was extremely nice and extremely helpful, and resolved my issue by applying the better promo code to my recent order without hesitation. Pleasure to work with. Keep up the great work you do, Kwasi! Thank you!
By Colby M.
Response from LensDirect.com· Oct 14, 2026
Hello Colby! We're thrilled to hear that Kwasi provided such friendly and helpful service and was able to apply the better promo code to your order. We'll be sure to share your kind words with him. Thank you for choosing LensDirect, and we look forward to assisting you again!
I had a wonderful customer service experience with Lexie.
By Neil D.
Response from LensDirect.com· Oct 14, 2026
Hello Neil! We're delighted to hear that Lexie provided you with a wonderful customer service experience. We'll be sure to share your feedback with her. We appreciate your support and look forward to serving you again!
I appreciated that Kadisha helped me adjust my subscription in an efficient and straitforward manner.
By e R.
Response from LensDirect.com· Oct 14, 2026
Hello E Reed! We're happy to hear that Kadisha made adjusting your subscription a smooth, efficient, and straightforward process. We'll be sure to share your appreciation with her. Thank you for choosing LensDirect!
The delivery was speedy, the communication was perfect, and the product is great quality. I needed new lenses after scratching up the first pair and the site exceeded expectations. I highly recommend
By MM
Response from LensDirect.com· Oct 14, 2026
Hello Mm! We're thrilled to hear that your experience exceeded expectations, from our speedy delivery and clear communication to the quality of your new lenses. Your recommendation means a lot to us! We appreciate you choosing LensDirect and look forward to helping you again in the future.
It took almost 3 months to receive glasses. Lens direct didn’t seemed at all concerned and just kept sending these generic “order delayed” emails.
By Glasses
Response from LensDirect.com· Oct 15, 2026
Hello There! We're sorry to hear about the long wait for your glasses and the frustration caused by the lack of clear, personalized communication. We understand how disappointing it is to wait nearly three months for an order and receive only generic delay updates. This isn't the experience we want our customers to have, and we sincerely apologize for the inconvenience. We appreciate you sharing your feedback, as it helps us identify where we need to improve. Thank you for your patience and for giving Lens Direct the opportunity to serve you.
Way better than GlassesUSA
By Chris A.
Response from LensDirect.com· Oct 14, 2026
Hello Chris! Thank you for your fantastic feedback! We're thrilled to hear that you're happy with your experience at LensDirect. We truly appreciate your support and look forward to providing you with excellent service and quality products every time!
Was of great help. Informed him of my problem and it was resolved quickly
By Diego H.
Response from LensDirect.com· Oct 14, 2026
Hello Diego! We're glad to hear that our team member was able to resolve your issue quickly and provide the help you needed. We appreciate your support and look forward to assisting you again!
