Customer support was very prompt and…
Customer support was very prompt and helpful
By rakesh
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Customer support was very prompt and helpful
By rakesh
Djanna was very helpful and just continued to make my LensDirect experience positive.
By Ben B.
Prompt Reply and Communication. Love that she (NYAH) Texted!
By Consumer
The rep was very informed and able to assist with my issue.
By Hondo
I accidentally sent in my moms prescription instead of mine. Didnt realize it until I got my new glasses from lens direct. They did arrive fast. But I couldn't see with them because it was the wrong prescription. All my fault. So I called and spoke to Djanna and gave her the right prescription and she sent me the whipping lqble to mail back the frames so they could put the right lenses in them. Excellent service. Hank you very much.
By George K.
Decent prices with good lens options. could improve on the antiscratch coatings though.
By Collin J. F.
Response from LensDirect.com· Feb 25, 2026
Hello Collin! We’re glad to hear you’re happy with our pricing and lens options. We also appreciate your thoughts on the anti-scratch coatings feedback like this helps us continue improving our products and overall experience at lensdirect.com. Thanks for giving us a try and for sharing your input!
Starr was knowledgeable, helpful and very patient.
By Lisa R.
Haven't received my lenses as of yet, but so far the experience has been smooth and trouble-free. I had a couple of questions that were easily and quickly answered by Nyah in the customer service department.
By Damon