Sade was wonderful in helping me fix…
Sade was wonderful in helping me fix and complete my order.
By Gayle J.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sade was wonderful in helping me fix and complete my order.
By Gayle J.
Dion was very helpful in adjusting my subscription and order.
By Richard F.
The Website and App are very easy to use. They quickly sent out a free return box for me to send my frames. It was a fast turnaround and my new sunglass lenses are outstanding. I would say they are better than the original lenses that came from Ray Ban. They are so good that I use them more than my regular clear glasses.
By Eddie In B.
Knowledgeable and courteous agent
By customer
Good very helpful and knowledgeable
By Paul M.
Kissel has been extremely professional, friendly and quickly responsive to my order and explained a particular option that they felt would be best for me. Their reason was sound and I greatly appreciated the care that went into my order to make sure I would be completely satisfied. Thank you Kissel!
By Robert Z.
sales rep was great ✨DJANNA✨
By David D.
Rissa quickly updated my prescription so my contact lens order can be processed. Very efficient and polite.
By Aaron