Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Solved my issue fast and friendly
By Catherine T.
Response from LensDirect.com· Apr 8, 2026
Hello Catherine! We’re glad to hear that your issue was resolved quickly and in a friendly manner. We appreciate you sharing your experience!
Kawsi was great. Contacted me with an issue and resolved it immediately. Got my order back on track. Thank you Kawsi!
By customer
Response from LensDirect.com· Apr 8, 2026
Hello There! We’re glad to hear that Kwasi was great, quickly addressed the issue, and got your order back on track. We’ll be sure to pass along your thanks he’ll really appreciate it!
Easy ordering and fast shipping.
By Timothy B.
Response from LensDirect.com· Apr 8, 2026
Hello Timothy! We’re glad to hear that you found ordering easy and enjoyed the fast shipping. We appreciate you sharing your experience!
Lenses dont fit the frames. Very very very loose inside the frames.
By Alfred A.
Response from LensDirect.com· Apr 1, 2026
Hello Alfred! We’re truly sorry to hear about your experience. We can only imagine how frustrating and disappointing it must have been to receive lenses that don’t fit properly and feel very loose in the frame especially when you were expecting a secure and comfortable fit. This is not the level of quality or experience we strive to provide, and we sincerely regret the inconvenience this has caused. Thank you for taking the time to share your feedback it’s very important to us.
Delivered fast, and the lenses look great!
By Nathaniel D.
Response from LensDirect.com· Apr 8, 2026
Hello Nathaniel! We’re glad to hear that your lenses arrived quickly and look great. We appreciate you sharing your experience!
The first time I ever bought lens replacement for my glasses from an online store was with overnight glasses. While the price and shipping was good, the quality was the worse. Within 4 months, the lenses were scratched like there was no tomorrow, and this is from cleaning with a microfiber cloth and lens cleaner... This was a really bad experience for me. So bad that I had decided never to buy from an online retailer. Time passed and I decided to give it another try, and while looking for an alternative,I came across LensDirect, and boy am I glad I found them. Pricing + coupons + fast delivery+ rewards program + quality= a very, very happy customer. I've purchased sunglasses lens replacement, transition lens replacement, and one more prescription lens replacement for a family member. This was in the span of about 4 years and my lenses still look like new. I'm about to place another order for a new pair of glasses with prescription lenses. Do yourself a favor and just buy from LensDirect, you will not regret it
By Gus
Response from LensDirect.com· Apr 8, 2026
Hello Gus! We’re thrilled to hear that LensDirect was able to turn your previous online lens-buying frustrations into a positive experience. It’s wonderful to know that our pricing, fast delivery, rewards program, and especially the quality of our lenses have kept you and your family happy for years. Your loyalty and recommendation mean a lot to us, and we look forward to serving you with your next prescription order!
Very helpful gave me advice
By Rick
Response from LensDirect.com· Apr 8, 2026
Hello Rick! We’re glad to hear that our team was helpful and able to provide advice. We appreciate you sharing your experience!
Very helpful
By customer
Response from LensDirect.com· Apr 8, 2026
Hello There! We’re glad to hear that our team was very helpful. We appreciate you sharing your experience!
