Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
The customer service rep was amazing and had a lovely voice!
By J B.
Response from LensDirect.com· Apr 9, 2026
Hello J Bizzle! We’re delighted to hear you had such a positive experience. It’s wonderful to know our representative made a great impression not just with excellent service. We truly appreciate you taking the time to share this!
Dion was very patient and helpful in processing my order.
By Shane S.
Response from LensDirect.com· Apr 9, 2026
Hello Shane! We’re so glad to hear that Dion was patient and helpful while assisting with your order. We’ll be sure to share your comments with him he’ll really appreciate it!
Fast and efficient communication.
By Anne
Response from LensDirect.com· Apr 9, 2026
Hello Anne! We’re glad you appreciated the fast and efficient communication. We’re always here to help whenever you need us!
DJANNA was such a good customer service provider to talk to
By Nathan
Response from LensDirect.com· Apr 9, 2026
Hello Nathan! We’re thrilled to hear that Djanna made your experience such a positive one. We’ll be sure to pass along your feedback she’ll really appreciate it!
I had two questions/issues for customer service and Kwasi replied in a timely manner with clear and useful replies for both issues. I left the interaction totally satisfied that my customer service requests had been heard and addressed effectively in a professional way.
By Mark F.
Response from LensDirect.com· Apr 9, 2026
Hello Mark! We’re so pleased to hear that Kwasi was able to assist you promptly with clear and helpful responses. It’s great to know you felt heard and that both of your concerns were addressed professionally and effectively. We truly appreciate your feedback and are glad we could leave you fully satisfied!
Kadisha was extremely helpful and knowledgeable! She made the process easier for sure!
By Natalie M.
Response from LensDirect.com· Apr 9, 2026
Hello Natalie! We’re so glad to hear that Kadisha was helpful and knowledgeable, and that she made the process easier for you. We’ll be sure to share your kind words with her!
Haven handled my issue with expedience and was very professional and polite
By DONALD H.
Response from LensDirect.com· Apr 9, 2026
Hello Donald! We’re happy to hear that Haven handled your issue quickly while remaining professional and polite. We’ll be sure to pass along your comments she’ll really appreciate it!
Haven was absolutely wonderful!! She responded to my email do quickly and helped me through the process. She was thoughtful and thorough and i highly recommend Lensdirect because of Haven!
By Carolyn B.
Response from LensDirect.com· Apr 9, 2026
Hello Carolyn! We’re thrilled to hear that Haven was able to assist you so quickly and guide you through the process with such care and thoroughness. It means a lot to know she made such a strong positive impression, and we’ll be sure to share your kind words with her. We truly appreciate your recommendation and are so glad you had a great experience!
