Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Chelsea was very nice and helpful. It was a very pleasant experience speaking with her
By tyron H.
Response from LensDirect.com· Jun 5, 2026
Hello Tyron! We're glad to hear that Chelsea was helpful and that you had such a pleasant experience speaking with her. We really appreciate you taking the time to share your feedback.
I believe customer service is the face of any business. I asked for some help with my lenses, and they provided me with accurate information. I appreciate your help and support.
By Stifan G.
Response from LensDirect.com· Jun 5, 2026
Hello Stifan! Thank you for your thoughtful review! We're glad to hear you received accurate information and helpful support with your lenses. We truly appreciate your kind words and are always here to assist whenever you need us.
Adelina was fantastic. Super prompt and got my order processed. Thank you!
By Kelly S.
Response from LensDirect.com· Jun 5, 2026
Hello Kelly! We're glad to hear that Adelina was prompt and able to get your order processed quickly. We appreciate you taking the time to share your experience and will be sure to pass your feedback along to her. Thank you for choosing us!
The response to my questions about my prescriptions were answered quickly and efficiently. Djanna was very helpful in resolving my questions and concerns about placing the order, as well as adjusting the request to make sure I have the proper set of contacts
By FP
Response from LensDirect.com· Jun 5, 2026
Hello FP! We're glad to hear your questions about your prescription were answered quickly and efficiently, and that Djanna was able to help resolve your concerns and ensure your order was adjusted correctly. Providing clear and attentive support is very important to us, and we appreciate you taking the time to share your experience.
Great company including customer service.Long time customer. Primarily use them for lens replacement and contact lens.
By Digital P.
Response from LensDirect.com· Jun 5, 2026
Hello Paula! Thank you for your continued support and loyalty as a long-time customer! We're delighted to hear you've had great experiences with both our service and products, especially for your lens replacement and contact lenses. We truly appreciate your trust in us and look forward to serving you for many years to come.
Ordered and received non-Rx lenses for my Ray Ban Wayfarer frames. However, I could not remove the Rx lenses following the LensDirect video. I even heated the frame with Rx lenses in hot water, but I still could not remove the Rx lenses. I don't want to ruin the Ray Ban frames. Any suggestions?
By bene_dee
Response from LensDirect.com· Jun 3, 2026
Hello Bene! Thank you for your feedback. We're sorry to hear that you had difficulty removing the prescription lenses from your Ray-Ban Wayfarer frames. We completely understand your concern about not wanting to risk damaging your frames during the installation process. We have reached out to you directly to offer assistance and discuss options for resolving this issue. One option is to send your frame and lenses to us so our lab can perform the installation for you and help ensure everything is fitted properly. We appreciate your business and look forward to helping you find a solution.
Edited because I was probably too harsh. The are not comparable to my original Smith Guides Choice lens. I purchased to most expensive lens offered. They fit very nicely, but the are not as clear and the polarization is not good. They would be great for people who want to change their lines for stylish purposes. Match your out fit or whatever. Do not expect these to aid you when offshore fishing.
By James K.
Response from LensDirect.com· Jun 3, 2026
Hello James! Thank you for your feedback. We're very sorry to hear that the lenses did not meet your expectations, especially after purchasing our premium option. We understand your frustration and sincerely apologize for your experience. This is not the level of quality we strive to provide. We've already reached out directly to help rectify the situation and are committed to making this right. We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
Questions professionally and with courtesy answered by Chelsea.
By Jackie
Response from LensDirect.com· Jun 5, 2026
Hello Jackie! We're glad to hear that Chelsea answered your questions professionally and with courtesy. We appreciate you taking the time to share your experience and will be sure to pass your kind words along to her.
