Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Okay I was dreading calling customer service because we all know how customer service calls go. In stead I texted there support like and CHELA couldn’t have been any quicker, i was stunned and very pleased.
By Jessica H.
Response from LensDirect.com· Jun 9, 2026
Hello Jessica! We're so glad Chela was able to assist you quickly and turn what you were dreading into a smooth and pleasant experience. We really appreciate your feedback and are happy we could help!
DiMario was patient, kind, and let me know when he had to go get answers. I appreciated his thoroughness. I appreciated the company taking my concerns seriously. I expected to be brushed aside, and instead, I was treated with care and value. Thank you!
By Elizabeth
Response from LensDirect.com· Jun 9, 2026
Hello Elizabeth! We're so glad to hear that DiMario was patient, kind, and thorough in addressing your concerns. It's great to know you felt heard and valued throughout the process. We truly appreciate your feedback and your trust in us.
She was incredibly helpful and kind. It was very easy to talk to her and solve my issue. One of the best representatives I have ever had the pleasure of speaking to. I spoke to BiBi.
By Zakaria A.
Response from LensDirect.com· Jun 9, 2026
Hello Zakaria! We're delighted to hear that BiBi was helpful, kind, and made it easy to resolve your issue. We'll be sure to share your kind words with her. We truly appreciate your feedback and are glad you had such a positive experience.
I was able to make quick contact & Kadisha was able to resolve my issue. I feel confident that I will have a great experience with my new lenses because of your customer service.
By Sue E N.
Response from LensDirect.com· Jun 5, 2026
Hello Sue! We're glad to hear you were able to get quick assistance and that Kadisha resolved your issue efficiently. It's great to know you feel confident about your new lenses thanks to the support you received. We appreciate you taking the time to share your experience and look forward to serving you again.
Customer service is outstanding and quality of product is excellent. Great alternative rather than buying frames and lenses at half the cost.
By Gail J.
Response from LensDirect.com· Jun 5, 2026
Hello Gail! We're delighted to hear you're happy with both our customer service and product quality, and that you find us a valuable alternative for your frames and lenses. We truly appreciate your support and look forward to serving you again.
SARI provided superb CUSTOMER SERVICE going above and beyond to ensure all my questions were answered and provided a solution for my needs.
By Aaron M.
Response from LensDirect.com· Jun 5, 2026
Hello Aaron! We're delighted to hear that Sari provided such superb customer service and went above and beyond to answer your questions and find the right solution for your needs. We take great pride in delivering exceptional support, and it's rewarding to know that Sari made a positive difference in your experience. We'll be sure to share your kind feedback with them. Thank you for choosing us, and we look forward to assisting you again in the future!
Lexie was an absolute pleasure to speak with about my lens replacement. She took an extraordinary amount of time and effort to research and confirm that my warranty was still in effect. Delightful individual who goes to any length to help a customer. I could not ask for more! Thank you, Lexie!
By Larry H.
Response from LensDirect.com· Jun 5, 2026
Hello Lady! We're thrilled to hear that Lexie provided such exceptional support with your lens replacement and took the time to thoroughly research your warranty coverage. We'll be sure to share your kind words with her. Thank you for recognizing her dedication and for choosing us—we truly appreciate your support!
Ease of ordering & fast shipping
By LadyLake
Response from LensDirect.com· Jun 5, 2026
Hello LadyLake! We're delighted to hear that you found the ordering process easy and that your order arrived quickly. We appreciate your support and look forward to serving you again in the future!
