Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

Received call today from leaf Home from number 1-855-535-8603. I wanted a rep to come out and see about getting a stair lift. She said it had to be at least 28 inches wide which ours is 35 inches wide.. however she would not send a rep out if my husband wasn’t here to ok it?? I told her he works a lot he’s gone and he’s not my parent and I make decisions as well as he does, but I wanted them to come in two days to get going on the project and she said no. It’s very discriminatory. It’s like in the 70s when a wife could not get her own credit card without her husband’s approval. Very sad! Rhonda Wip

Noah came over and gave us an understanding on remodeling our two bathrooms. I have to say, he was very helpful and pleasant to speak with. We cant wait to use them for more projects in the near future.

Had my unit installed and the installer was very professional end extremely helpful. He need a part that was not in his truck and went to another city to get it so installation could be done one one day. Several days go by and the unit starts making a noise that it never made in the past. I stopped using it because I did not if it was safe or not, called customer service (on a Thursday) was told someone would call be back as of Monday nobody returned my call. I called again and expressed my concerns, was transferred to somebody else that could not tell me if it was safe to use or not and told me he was in Oklahoma and they did not currently have anyone in Texas to look at it. Two weeks have gone by and I have a $9500 piece of equipment that I do not know if it is safe to use. This is totally unacceptable. Still waiting to hear from the repair people.

Leaf should be shut down immediately. They are currently preying on the elderly community in South Florida and actively price gouging vulnerable people who need help. They quoted my retired parents $25,565 for a chair that should be quoted at around $6k or $7k. I felt incredibly disrespected as my father is a war veteran who deserves far more respect than this. Shut this place down.

I am student no business I am rich please help me ok

Good customer service

We just purchased a chair, but I couldn't tell you which one we bought. These chairs are a lot of money. I wonder how many employees at Leaf Home Stairs Lift walk into random car dealerships and pay out 20K for any car without any information about the manufacturer or the car. Our salesman, Vic, refused to leave any product information, the quote didn't include any product information. When I asked for him to write the manufacturer on the order form (I had to leave before he finished) all he wrote was a generic description about a "curved stairlift". I get more information from jewelers. I tried to give the company an opportunity to address this issue before posting this review. I spoke to Cindy with customer service who can only send an email to the manager at the Chantilly office and haven't heard from anyone. My husband has been trying to reschedule our install date because everyone we spoke to said to expect 4-6 window, but our salesmale, Victor (Vic), wanted to install the following week. I don't believe he was being very honest because he showed me two different brands the first visit. At the subsequent visit, he told me the new (european version with two rail system) was only for people very heavy and straight tracks and yet when you look the system up, it is clearly for curves.

We requested a contract for a stair lift for my 87 year old father. Initially, the salesman was a nice guy. However, he over sold the stair lift. He indicated that the stairlift they offered was made "in a production facility purchased by leaf home from Harmar in Sarasota." I asked which Harmar lift they were offering, and they said it was their brand. I asked which model it was, and was met with crickets. I asked that the contract spell out that the stairlift was indeed manufactured in the old Harmar facility, and was met with crickets. I asked for a model number to be entered on the invoice, and was met with crickets. I found out that Harmar still owns the production facility in sarasota, and asked for a salesperson. Interestingly, they indicated that Harmar has not sold the facility, they still manufacture their own lifts, and the price was $3,000.00 less than Leaf Home. If you are going to get a stair lift, get one from someone who is not telling stories to make a sale.