Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

The installer was great. Our main displeasure comes from not being kept informed of timelines. From the first expected install date (that was a no-show by the install team) to the completed install (which happened 1 1/2 months later) we were constantly leaving messages and asking for updates. The product is great but the lack of correspondence is horrible. This is a great option, if you are not in a time crunch.

Had my unit installed and the installer was very professional end extremely helpful. He need a part that was not in his truck and went to another city to get it so installation could be done one one day. Several days go by and the unit starts making a noise that it never made in the past. I stopped using it because I did not if it was safe or not, called customer service (on a Thursday) was told someone would call be back as of Monday nobody returned my call. I called again and expressed my concerns, was transferred to somebody else that could not tell me if it was safe to use or not and told me he was in Oklahoma and they did not currently have anyone in Texas to look at it. Two weeks have gone by and I have a $9500 piece of equipment that I do not know if it is safe to use. This is totally unacceptable. Still waiting to hear from the repair people.

Saturday it stopped and left me near the bottom of the stairs. I had to crawl up the stairs. The tech came out today and fixed (Lucille) my stairlift. I'm happy, happy, happy. Thanks Leaf Home.

the install went ok except there is an electrical problem one of the wall recepticals that was installed I also called to say I have a concern about chair lift going down stairs when you sit on seat it bows down and the movement of lift is bumpy not smooth like the one going upstairs I have not heard back from you about when service man will be here to look at it

They lost my down pymnt

The installers and repair people were prompt and skilled. We like the peace of mind that lifetime warranty/ repair is included . No monthly maintenance fee. I am changing rating to a 3 star. Lift has not worked properly for more than 2 consecutive stair trips. Have had to use emergency measures. First repair was prompt but didn’t last and have spent over a week trying to get repair person out. Still waiting. I think we have a lemon

During the sale of my chair lift the salesman directly said to me that the battery will last at least 10 years. After the lift was installed I was reading the manual and it stated that the battery will last 2-3 years. I really like my new chair lift, but I don't appreciate being lied to.

I'm waiting for repairs to be completed. Only had this about 2 months and already into my 2ed repair problem. The first time I had to call 3 times and it took 2 weeks to get someone here. I'm not a happy camper.