Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

We just purchased a chair, but I couldn't tell you which one we bought. These chairs are a lot of money. I wonder how many employees at Leaf Home Stairs Lift walk into random car dealerships and pay out 20K for any car without any information about the manufacturer or the car. Our salesman, Vic, refused to leave any product information, the quote didn't include any product information. When I asked for him to write the manufacturer on the order form (I had to leave before he finished) all he wrote was a generic description about a "curved stairlift". I get more information from jewelers. I tried to give the company an opportunity to address this issue before posting this review. I spoke to Cindy with customer service who can only send an email to the manager at the Chantilly office and haven't heard from anyone. My husband has been trying to reschedule our install date because everyone we spoke to said to expect 4-6 window, but our salesmale, Victor (Vic), wanted to install the following week. I don't believe he was being very honest because he showed me two different brands the first visit. At the subsequent visit, he told me the new (european version with two rail system) was only for people very heavy and straight tracks and yet when you look the system up, it is clearly for curves.

we have had the leaf stair lift for about 4 months. we have needed help 3 times when the device would not function and the manual failed to provide the solution. the service department has only answered calls during normal working hours but my wife, who has Parkensons, cannot be stuck on an upper level of the house. the Leaf company has not "emergency" service 24/7 which creates a danger for my wife's mobility

The installation of the stair lift was good, but a month later it quit working after it was accidentally unplugged. My 90 year old dad called hq who said they would let the manager/scheduler know so they could get someone out here to fix it. We got no response that entire week. The following week (Sept 29) I called hq and was told that since we unplugged it, the warranty would not cover the new battery we needed. We would need to pay for that, but they'd try to get us a special deal. The next day I called hq back to say, "That makes no sense; power outages happen here all the time. It was only unplugged for at most 3 days, on a 1-month old chair." Hq said they would have the manager/scheduler call us. I've been calling every day from Sept 29th until October 6th - hq, the manager/scheduler, the installer - and I've been told the same thing every time - "That sounds frustrating. We'll let the manager/scheduler know." My dad has balance issues and is struggling to go up and down the stairs every day, so yeah it's frustrating to pay $7,360 for the stair lift and it be unusable. The day after writing the above, my brother called insistently and talked with the scheduler/manager, who said that if the lift is without power for 48 hours while the toggle button is in the on position, it will kill the battery, and that the battery isn't covered by the warranty. Also we learned that we'll need to replace the battery every 1- 2 years anyway. Finally we were told that a new battery costs $20 to $30. For the past 2 1/2 weeks I had assumed a new battery would be more in the $300-$500 range, like ebike batteries. I wish it hadn't taken over 2 weeks of trying to communicate with Leaf to figure this out. Seems to me this battery drain situation, is a lousy design, esp if you have housemates, family, neighbors, children, friends, or anyone who might be in your house needing to use an outlet.

While the product does what is promoted, the installation ignored my specific request to stop on the landing (it stops on the top stair instead). Thus it blocks the stairway for those walking. Also, repeated efforts to obtain guidance on maintaining the product (for example, lubricating it) have been ignored.

Took numerous calls when chair was inoperative . Service wasn’t restored for two weeks. The battery was bad after only being installed for four months! I can not recommend this company!!!!!!!!

I had the stairlift installed on 09/11/24. From the beginning we had trouble every time it needed to go downstairs. I called the company at 1-866-320-5477 on 09/23/17 and was told they would call back within two days. It completely quit working on 09/26/24. I called 4 times today (09/27/24) and keep getting the "run-around". Now it is almost 5:30 p.m. and it looks like my husband (who had hip surgery) will be stuck upstairs all weekend. Wish I had read some of these bad reviews before buying from this company!

1year and 2 months ago I purchased a stairlift. For the 3rd time it stopped working and for the last 2 months I've been speaking to the service department answering service trying to get it serviced with no success. I've also sent emails to their contact center. Yesterday I went to their Summerville SC Office and was told they only handled other home items and gutters. The lifetime warranty on this product is not being honored as they won't even return my calls and emails. Sadly the gutters and home solutions departments don't even speak positively for this same company's product and service.

Post purchase service not good.