LabReviews of labcorp.com

private pay, went to a facility. You as the customer have to call a 1800 number and they send you a good faith estimate when your at their facility. Facility has to tell them what you are in for and tests needed. They then email you the good faith estimate. No wifi, so you have to use your phone to pull up the estimate and then show their own office what the pricing is. The facility cannot price out what you need, the pricing department is off site, and they do not communicate with eachother. Its like going to Mcdonalds and having to get pricing and pay for a cheeseburger by calling an offshore call center. Very bad process and everyone in the process at Labcorp seems to be angry and frustrated by it.

Ridiculously poor service. They cannot and will not take labs at some locations. People taking orders don’t understand plain and simple lab orders and then push you beyond your time limits for obtaining labs due to their incompetence, costing the patient money and inconvenience. They will give you false information about their ability to take your tests at certain locations also in an effort to not have to do their jobs. Poor, POOR, VERY POOR service and a man who came in right after me had the same exact problem. I will use Quest from this point on.

Unbelievable. Doc says get blood work, I have questions. Impossible to talk to a human being. Walgreens makes you sit through the "get your next vax" spiel before you can even select your department. Selected Labcorp after screaming LABCORP 4 times to the phone, and was transferred to the beauty department. They say they cant help, I have to call direct. Finally able to get through, and you guessed it, they don't answer the phone. Tried many times just be sure it's not a fluke. This is there default position, ignore. I won't be patronizing this crap hole, Walgreens, or any affiliates anymore the rest of my life. This is how to fight back against these lazy, incompetent, clowns, let other know and boycott them for life. Labcorp can kiss my ass.

First the entire staff was rude and hateful. They screamed at the ppl waiting, not please no TY. I have been waiting 4 days for my results. Each day I am getting more stressed and worried that I have a serious illness. I called the corp cust service nbr and spoke with a woman who was RUDE AND HATEFUL. She told me they were delayed due to too much business. I told her I was worried and she then said it may be May 9th 2025 before I get the results. I WILL GO TO A THIRD WORLD Country lab before I will ever go back to LabCorp. I am very worried that the ppl doing the actual lab results will be as inept as these ppl are. OBW unless an odd lab order I have never ever waited this long at other labs to get results.

This has to be the worst lab in this area of the Pacific Northwest! Scheduled appointments mean nothing. “Scheduled at 8:30, great take a seat and we will get you when we can”. Reception points everyone to check in on the computer kiosk, however the kiosk apparently doesn’t communicate with anyone. Confirming email of check in also means nothing. Completed check in again only to wait longer. I really wish there was another option. There is a complete lack of professionalism, and a total disregard to anything remotely related to customer service. This is not an isolated incident unfortunately.

Worst lab experience in my 75 years of life. Two hours in the waiting room another hour sitting in the procedure room waiting for my bloodwork to be taken. Insisted on credit card in advance instead of verifying insurance. Terrible employee attitudes…I can go on

This is a review of the Jenkintown PA Labcorp. This particular Labcorp has a serious problem with its staffing decisions. I have twice gone there and dealt with the same intake person. It is hard for me to describe how bad she is. She gives the impression of being a middle school dropout--note I did not say high school dropout--and she has an attitude to boot. I was on edge the whole time I had to deal with her. Then I was sent back to have the lab technician draw my blood. She gave the impression of being not a middle school dropout but a high school dropout. She too had an attitude. To start the process,  She tied an elastic band around my upper arm. This is routine. However, she tied it so tight I could bear the pain for a couple of minutes. I had to ask her to loosen it a little bit. Her brow darkened. "That is how it has to be. I cannot do my job. I will get someoneelse to do it". With that she flounced off. Another technician came in, looking at me disapprovingly. Her colleague must have given her an earful about me. To my relief she went through the process efficiently,  although her manner to me remained very cold. I was relieved to then get out of there. This is the Labcorp facility closest to me, plus it is in the same building as my doctor's office. In spite of this, I shall seek out another lab in the future.  To me the people who bear the greatest blame are the person in charge of hiring and the person who monitors staff compliance with the behavior expected of them. The world is full of people who have an attitude and are very stupid to boot. That doesn't mean that Labcorp or any professional establishment should hire them. I was on tenterhooks dealing with these people the whole time I was there. That should not have been my Labcorp experience.

Nobody answers at the Billing Service- specific subdepartment. 2+hours of waiting time and nobody answers!! No possibility of callback either.