Genova DiagnosticsReviews of gdx.net

Be careful with billing! I have 2 insurance carriers and when I got a statement saying my insurance denied the claim I asked them if they billed both of my carriers. I was informed that they only bill secondary insurance if they are in network and mine was not. I was told that Billing insurance is a “courtesy” they provide. Besides submitting an initial claim, they will not be doing anything else to try to bill your insurance, that’s why so many people end up having a balance due. Seems like a lazy way of doing business

My DR ordered a SIBO test. First it arrived later than I can use it and there is some medicine-interference that no one discussed with me. I submitted 3 on-line forms with questions about these matters - NONE of which were answered (they DO NOT answer anything you submit!). I attempted the on-line chat - which was 100% useless and openly said they didn't know anything (I'm certain it was a robot - and accused it of being that... it insisted it was not) and to call their 1-800 number. The first attempt to call resulted in a recording saying this number no longer worked. I tried later and did get a human. I am confident this person is not telling me the truth - they insist I keep the test until I can use it later this year and that I will not be charged anything. Based on other reviews on this site, I am sure they are already billing me for something I may not be able to use in the timeline stated. Ask WAY more questions and discuss these problems with your DR before you agree to this test.

When I signed up for their tests the test/bill in question stated I had to pay $179.00 up front which I did to start the process. The contract also noted if my insurance did not cover the tests I would receive an additional bill for around $269.00. I just received a warning that my insurance had not paid and i am now responsible for $2,499.00!!! We cannot afford this, and I would never have agreed to such. The entire process has been a complete mess. From the beginning, some of the materials sent were unbelievably low quality, they temporarily lost one of my kits, and I could never (after multiple attempts) get my results on their website. The website would never accept my information and connect it to any results. In the end, all I learned was I need to eat more fiber. Seriously? I have multiple health concerns that are all tied to the gut...

Didn't include the instructions necessary so that we could successfully submit the blood/plasma for results? We followed what instructions WERE included in the kit VERY carefully; even paying nurses to help us so that we would get it right. We then received an email back that the samples couldn't be used because they weren't mailed on the right day of the week? AFTERWARD we were told that they could only be sent them back Monday-Wednesday? Lab work is required to be done precisely, as slight variations can yield major differences in results impacting health decisions; so for the company to be so inattentive that they didn't even include all the instructions for such expensive testing is in my opinion outrageous? It sure doesn't make us confident that they are capable of preforming the tests with the diligence required to get trustworthy results? We are disappointed to say the least. We would not recommend to others.

I have active anaphylaxis. I know what foods I can eat and what will require an Epipen shot. My doctor thought this would be useful to test me for food allergies. The test was totally wrong! It was so wrong, I am laughing! The company requested money before any results were offered and wrote that if I sent money, I would have “discounts and credits” and would then owe “the balance.” No invoice was offered. No actual cost was offered. I do not want to hurt my doctor’s feelings…he takes care of my health so wonderfully. But this test from Genova diagnostics was not only completely wrong, it was a very dangerous document to send. It was scary.

VERY over priced. They have to approve the test before they will give you any sort of discount. The add-on tests are super expensive too. Just use Diagnostic Solutions Labs. Much better value.

The issue I have with Genoa is that they were not updating the national database with the medicine. I was receiving from them. Things were safe, and that's per them. They said that I only received my paying medicine from them. For the month of September and the month of January, which was not true. I received medicine from them January. November October, December and January.. The problem I have is that the manager of Genoa claims that I was incorrect and based on what he sees in the system or in black. And white that I've only received 2 refills, and as I explained to him that it's not correct. And the young lady that answers the phone knows that's not correct. Because she sends them to me every month. I became frustrated and extremely upset.I will not lie and became began to use inappropriate language because I felt he was gaslighting me by asking me, what did I want him to say. I wanted him to be honest and truthful. But he wanted to antagonize me, which only angered me more. Normally on my level-headed person and it takes a lot. It's a p*** me off. Good. But in this case, I flew off the handle, but I was able to gather my composure, but by then he tried to use that against me. And say that the young lady may not always mess up. Her name forgive me, but is related to my condition. If I don't talk to you or interact with you on a daily basis. It's hard for me to remember your name and I did apologize for that to her on a different occasion. And during this particular phone call. But he made sure to let me know that it was insulting to call her by a different name than what her name was. Please note I had transferred my prescriptions from genoa two days prior because of the incompeccy of their mail order pharmacy. The improvements that need to happen with genoa, they need to address the turnover of their pharmacies of their pharmacists, because over the last several months, I haven't been able to get my pay medicine due to this particular issue. On the strength of the young lady and less call her m.Because I just cannot remember her name. She has been so sweet and patient and understanding that I have really been staying there because of her. After this interaction with the soul called manager, I believe they need to not only address the issue of the high turnover but also address the issue of ensuring that the information prescriptions filled are answered into the national database. So that when patients are going to doctor's appointments or even to the ER or even being admitted into the hospital, that other doctors can see this information in the system. Every time I went to the e r or to an appointment.I never understood why they treated me as if I was drug seeking until this last admission.When the doctor came and informed me that none of my prescriptions were showing up in the national database, and she showed me and explained to me why. I had to have someone come to my home. Text me pictures of my prescription. So she can see that I indeed have prescription for these particular narcotics. This is when I call Genoa and spoke with M. Explained to her the whole situation. This is why I moved all my prescriptions two days ago from Genoa to another pharmacy so for the manager to tell me that they will no longer provide me services with any of my prescriptions because of how I blew up, that didn't matter to me.Because all my prescriptions had already moved. I really didn't care because I feel that they are incompetent. Note, even when I told the manager that I'm calm and I've gained my composure, and we can have a civil conversation. He still tried to use your using file language. And I no longer want to talk to you. And I wasn't using file language, and I was very mild. Humble, he still tried to use that for whoever was around him to make it seem as if I was yelling and screaming. Which I was not. He also claims that m was terrified to talk to me which she had never been scared to talk to me in the past. No matter how frustrated I was, we've never had an issue. So I think he made it more than it was. It's unfortunate that people and this particular manager likes to build falsehood. I will always tell the truth before I tell a lie on anyone because all we have is our reputation, dignity, self-respect and if you allow people to compromise that you will not prevail in your life.

After registering my test kit and packaging my specimen exactly as they stated, I could not locate my test in their portal. I sent an email, it took four days for them to respond. In the meantime I called them, they could not locate my test, and when they finally did, they claimed there was no return card in the box, which is not true, I made sure it was in the box and followed their instructions to the letter. They then claimed my first named was spelled differently on the specimen, again, not true because I KNOW how to spell my name. Four days later, STILL no information in their portal system about my test. I called again and was told it would be another two weeks to get my results, delaying my treatment and necessitating me to reschedule my appointment with my doctor. NEVER AGAIN. If my doctor wants any testing to be done I will request another lab and will not use these people again. They have zero accountability for the ineptitude and simply do not care about you.