Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
278 reviews
KurvSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Kurv, we make payments seamless so businesses can focus on growth. Serving over 30,000 merchants nationwide—from startups to large enterprises, we offer a full ecosystem of payment solutions, including credit card processing, risk management, sales software, and more. While we lead in fintech innovation, our focus remains on people—our team, partners, and merchants, who inspire everything we do. We’re not just here to power transactions, but to drive lasting success and help businesses thrive.
Kurv (kurvpay.com) has 278 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
278 approved reviews, newest moderated first
I spoke with Merrell today about some charges on my account and he was extremely helpful and knowledgeable.
By Donna
Response from Kurv· Sep 10, 2026
Thank you for the positive review, Donna! We're glad Merrell was able to help and you were satisfied with our service. We appreciate your business.
This company is horrible. Doesn’t resolve problems at all. Customer service is horrible. Every team member has an attitude when you talk to them. I highly do not recommend using this business. I’m disgusted beyond measure.
By Tinker B.
Response from Kurv· Sep 9, 2026
We are so sorry to hear about your experience, and this certainly isn't the level of service we aim to provide here at Kurv. We have requested more information from you and are working on our end to identify what went wrong and how we can make it right. In the meantime, if you'd like to email us at [email protected] along with your DBA, MID and best contact number, we'll work to resolve any issues.
Merrell was VERY helpful. Spoke clearly and calmly. Very knowledgeable!!
By lou M.
Response from Kurv· Sep 8, 2026
We are so glad that you're happy with our service! We look forward to working with you and appreciate the positive feedback.
UPDATE: ISSUE FULLY RESOLVED I want to update my previous review because Kurv has now resolved the situation. The account has been closed and the full amount of $1,137.45 has been refunded. My original review reflected our experience at the time and the difficulties we had getting the account closed and the charges refunded. However, it’s only fair that I update the review now that they have stepped in and made everything right. The matter is fully resolved from our side and there is nothing outstanding anymore. Thank you to the team who ultimately took ownership of the issue and got it sorted.
By Elyon
Response from Kurv· Sep 8, 2026
Hi Kristan, I'm glad we were able to connect via email to confirm that your account is closed and the refund has been received. We are sorry for the inconvenience and wish you the best of luck moving forward.
Merril was a delight to speak too. He helped me with all my questions and concerns
By Emmerts S.
Response from Kurv· Sep 8, 2026
Thank you for taking the time to leave a positive review! We're glad you found our team helpful and we appreciate the feedback.
The team are so helpful and make the experience very good.
By customer
Response from Kurv· Sep 3, 2026
Thank you so much for this great review!
The company was very helpful, resolved my issue in no time at all.
By Rebecca N.
Response from Kurv· Sep 3, 2026
Thank you, Rebecca! We're thrilled to hear it!
WONDERFUL SERVICE! ALL WAS MADE CLEAR & UNDERSTANDABLE. HE WAS SO POLITE!
By JUST M.
Response from Kurv· Sep 2, 2026
Thank you so much! We're thrilled to hear it!
