KurvReviews of kurvpay.com

I probably have one of best reps ever with Kurv. My rep, Frank, noticed before I did that we needed additional processing caps for the companies growth. He went ahead and got ahead of us to ensure that we were prepared for the upcoming season. Great team of people invested in making sure you are getting what you need.

Richard is a bright light for your organization. Always positive and helpful.

Marion always offers the best customer service and follow up. Thank you

Kristine provided exceptional customer service and support. I mistakenly entered an incorrect transaction amount of $88,640.50, and she immediately stepped in to assist me with voiding the transaction. She was extremely responsive, professional, knowledgeable, and reassuring throughout the entire process. Kristine not only helped resolve the issue quickly, but she also proactively notified the Risk team and clearly communicated the next steps to me. Given the significant dollar amount involved, I truly appreciated her sense of urgency, attention to detail, and commitment to making sure everything was handled correctly. She turned what could have been a very stressful situation into a smooth and positive experience. Kristine is an excellent representation of outstanding client service, and I am extremely grateful for her assistance. She absolutely deserves the highest survey rating possible!

Marion Unartel was so amazing and so helpful. She got everything fixed for us in a very quick and timely manner and kept me updated through the entire process.

Always helpful and answers complete the first time thru

Marion Unartel was able to solve my issue quickly and in a professional manner.

Scam, scam, scam. Kurv processing Kurv merchant account They promised 1 thing and deliverd something totally different. Its not 2.5% or 2.9% it ended up being 19% after all the fees. Did a batch and they kept close to 30%. I called, emailed multiple times. When I did reach someone I was jerked around, hung up on, no one had any answers. The worst customer service. Imagine going to DMV being staffed by IRS bureaucracy, kurv is worse. The rep that set is up,awesome... nothing but rave reviews, even he was stumped and shocked about the treatment and lack of customer service Kurv offered. I was prepared to offer dozens of business referrals and now I would not refer them to my worst enemy. Kurv is literally out here scamming and robbing small business. They nearly crippled us holding that much fees worst part..... it wasnt fully disclosed until after I already started processing. Should have been a red flag but I missed it. Kurv out here robbing from people during the toughest economic times in recent history. Taking advantage of small businesses. My business funds my nonprofit operation so in essence they clipped my wings on 2 sides. Do they care? Absolutely not. Here is a kicker... I got an email from there customer service person or whatever, Valeria 2 months after I was a client and the subject "we are thrilled to see you activated your gateway" after 2 months of constant emails and phone calls. I wrote about whats been going on, I got an "im sorry" email and absolutely nothing else. Lmao... yes! Lmao because what else you supposed to do other than lmao! If you work with a merchant services and they send you the Kurv app.... run run run. Run from Kurv. Kurv out here scamming Kurv out here taking money from small business Kurv has the worst customer service Kurv lies about their rates 9.10.26 Your response is to appear concerned simply for "show" here. I HAVE 100% emailed and called into your customer service multiple times only to be hung up on, left on hold, talked down too and just all around disrespected. Once I conveyed to the agent that set up my account did I receive an email from the person I referenced earlier. I presented all my concerns to her and other than a basic apology the conversation went unanswered. Remember this is 3 months later to receive an initial welcome email.... after calling numerous time. All initiated from my cell phone so I have the screen shot proof to go along with this. My initial agent was in disbelief as well at the level of trash customer service amd even when he called you, he received the same response I did. Hung up on, transfer loop and talked down too. The word needs to get out about how terrible your comlany and customer service is. The word needs to get out about how you take advantage of people and I hope this does just that. I will also be posting on BBB and every entity that will let me. So take your fake response some place else. Again KURV is a scam that takes advantage of people.