Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
278 reviews
KurvSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Kurv, we make payments seamless so businesses can focus on growth. Serving over 30,000 merchants nationwide—from startups to large enterprises, we offer a full ecosystem of payment solutions, including credit card processing, risk management, sales software, and more. While we lead in fintech innovation, our focus remains on people—our team, partners, and merchants, who inspire everything we do. We’re not just here to power transactions, but to drive lasting success and help businesses thrive.
Kurv (kurvpay.com) has 278 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 6 reviews with 2 stars · Clear filters
Despite promises machine never worked, no assistance.Would not recommend.
By tim
Response from Kurv· Jul 6, 2026
We are so sorry to hear about your experience. We are looking into it and will be reaching out to see if we can resolve this issue.
Ten percent of all our charges held indefinitely. When I asked the rep she said you could apply to have funds released after six months but it’s unlikely. She said they hold my money indefinitely. Literally forever. This is crazy. Can’t plan or anything. One has to rethink everything when your margins are 15% and your processor takes 3-4% to process a card then holds ten percent. I guess we aren’t allowed to make any profits here. I love how companies take advantage of those that have been bootstrapping. Onboarding call was ok. No excitement from the rep. Just another routine call for her. I did not feel like my business had any value to this company. Really sucky experience all around.
By AirParts Aero I.
Response from Kurv· Sep 18, 2025
Thank you for sharing your feedback. We understand that holding funds can be frustrating. However, your payment processor has determined that additional security and restrictions are required in order to process transactions for your high risk merchant account. We truly value your business and are here to support you through every step of the process.
There is a guy named Patrick working at Risk department that has horrible rude attitude. He is very hostile. As a new merchant I want to take my money and close the account. Stay away!!!!
By Larissa
Response from Kurv· Jun 26, 2025
Thank you for bringing this to our attention, Larissa. We have addressed your concerns internally and assure you that you will receive the polite and effective customer service you deserve moving forward. We thank you for your business and wish you the best.
How do i know if money has been sent to my bank?(paid out? This dashboard sucks to be honest) what do transactions in Deposit/Ach details tap signify?
By Rockrider
Response from Kurv· Jan 20, 2025
We apologize for the difficulty you're experiencing while navigating the dashboard. The Deposit/ACH Details tab displays the release date of the deposit or batch. Please note that depending on your bank's processing time, it may take 2-3 business days for the deposit to be reflected in your account. If you need further assistance, please contact us at 800-615-1330.
The salesman Connor was great. Follow-up from company and website team painfully slow/non-existent.
By Denise
Response from Kurv· May 22, 2024
Hi Denise, We've tried to contact you to identify your merchant account so that we can rectify your issue, but we haven't had any luck. Please get back to us with either a MID or an email address, and we would be happy to help you. Thanks!
Jeanne and Patrick at Ems are the worst employees the company is horrible they have no heart they will cut you keep your money and don’t care about anyone but them selfs this is the worst merchant company in history.
By Debby S.
