Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
278 reviews
KurvSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Kurv, we make payments seamless so businesses can focus on growth. Serving over 30,000 merchants nationwide—from startups to large enterprises, we offer a full ecosystem of payment solutions, including credit card processing, risk management, sales software, and more. While we lead in fintech innovation, our focus remains on people—our team, partners, and merchants, who inspire everything we do. We’re not just here to power transactions, but to drive lasting success and help businesses thrive.
Kurv (kurvpay.com) has 278 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
278 approved reviews, newest moderated first
Beware of the “fine print.” We haven’t used or needed their services for years and still getting charged. Also, run fast if/when they bring First Hudson Leasing into the agreement structure.
By James P.
Response from Kurv· Dec 18, 2024
We've researched your comments and found that your processing account was closed on 5/31/23. The cancellation fee was waived, and your lease was completed as of 12/18/24. Please let us know if you have further questions. We wish you the best.
Heather and Nathan were so polite and professional when helping me reset my terminal.
By Michael A.
Response from Kurv· Dec 13, 2024
We love helping merchants get back to business. Heather and Nathan are real pros, and we feel fortunate to have them on our team. Thank you for your kind words, and best wishes to you moving forward!
They stole our money. Mid august they want us to sign new contracts we decided not to, and they stopped sending our daily remittances. It's now mid October and they owe us over 12K and won't even reply to messages and emails to send the cash. I filled out and signed their forms they wanted to close the account- even though their advertising says "other companies charge cancellation fees as high as $250" they are wanting to share us $599 for each of our 3 locations. We are a small business and cant make payroll because of this. Unethical doesn't even come close to what these people are. They are embezzlers and thieves.
By Curtis B.
Response from Kurv· Oct 29, 2024
We’re sorry to hear that your experience hasn’t met expectations. We understand the complexities of this industry and are here to help address your concerns. Our sponsor bank notified us that your business was identified as selling restricted products, which required a site inspection to continue payment processing. Despite multiple outreach attempts from the sponsor bank and our Client Services team, our Compliance Department was unable to coordinate this inspection. Please note that your account has been closed, and we have issued a refund of $1,785.00 to cover any early termination fees previously paid.
My terminal was fried from a power surge. They quickly resolved the issue sending me a new terminal for the next day.
By Dale R.
Response from Kurv· Oct 2, 2024
We love to hear examples of our top-notch customer service! We're glad you are up and running and wish you the best.
Quick to resolve our trouble with our malfunctioning credit card terminal. Lynn in the corporate office acted with genuine concern, and Ronnie in the local office took care of everything with getting us back online. He has always been super helpful whenever ever we need assistance with anything.
By Stephanie T.
Response from Kurv· Sep 27, 2024
Our goal is to support your business! We're so pleased Lynn and Ronnie worked together to help you get back up and running. Best of luck to you!
run away from this scam
By Crystal C.
Response from Kurv· Sep 24, 2024
We can assure you that EMS payment processing programs are legitimate and support thousands of business owners across the U.S. We've sent you a request for information and would like to discuss your account. Please respond, and a service representative will get back to you as soon as possible.
Closed my account 2 months ago due to the sale of my company to new owners and had the new owners agree a new contract with EMS but I've still been charged every month since 1st month been charged £99.62 2nd month been charged £53.08 This is theft and how this company operated not a good experience to be honest and will never recommend them to anyone ever keep away from EMS bunch of conartist
By Mo K.
Response from Kurv· Sep 24, 2024
We would like to resolve this issue but cannot locate your account. Please call our Help Desk at 800-615-1330. We’re here 24x7x365.
EMS is by far the worst merchant services company I have ever dealt with. They'll shut down your account unexpectedly and hold your funds. I strongly advise other business owners to steer clear of EMS. Their lack of communication and unreasonable policies can easily burn your business to the ground. Save yourself the headache and find a more reliable payment processor.
By onelife
Response from Kurv· Sep 13, 2024
We've requested contact information through the TrustPilot platform. Please provide the details ASAP. A representative will reply to address your issues.
