Krogers MarketplaceReviews of krogers.com

Horrible. I have not had an experience with someone so rude in years. Latisha in the front end was the rudest least professional person I have ever encountered. I went to the self checkout to purchase some clothing and a hat, a mens hat. In the location that we grabbed it from is a sign, 30% off Mens Hats. It doesn't ring up on sale, the cashier that was working the self checkouts was so kind and great, but she called over Latisha, and Latisha says "Carhart isn't included" I said it says mens hats, and showed her the photo we took of the sign, she says Carhart is never included, I know that is my dept. I said well if that is true the sign is right there, why does the sign not state there is exclusions? She says the sign is correct. So she walks with me, it is right down the aisle, I show her that the hats are right there with the sign, I will post the photo here, she says see its these not those, I said maybe you should consider moving the section that is included away from the section that isn't. She said " The sign is exactly where is should be" I am quoting her. So we go back to the checkout and she went onto help another cashier, I already rung up the hat thought it was in the bag, I guess the cashier had given it to Latisha. So I go over to her, she is helping some cashier and the cashier sees that I need to speak with her and she also has and attitude and asks if she can help. I said I need to speak with her as I think she has the hat I purchased. Latisha said she put it back and I said I didn't want it. I said I never said I didn't want it, she then snaps back again and says "you SAID you didn't WANT it" I said "Latisha, I didn't say I didn't want it" and went off to go get it again! She says " don't yell at me" LOL. First of all I didn't raise my voice, she just didn't like that someone matched her energy. I am not a pushover and I don't like being treated like crap when I am spending money somewhere for YEARS that employees people like this. Save you money, save your hassle and head over to HEB, I am so glad they are building a new one across the street cause this was ridiculous. Have the day you deserve Latisha.

Had a TERRIBLE experience at the pharmacy. RUDE pharmacist. They were ignoring the drive thru with an OPEN sign, so I came inside after waiting for several minutes. When I came inside, there is NO ONE in line, they ARE NOT busy, and there are FOUR people standing around, so I still don't know why they were ignoring the drive thru. They looked at me at the counter and wouldn't acknowledge me until I asked them if they work there. It was bizarre. The tech then proceeds to be rude AF and refuses to acknowledge I am complaining about the drive thru and the treatment at the counter. She just pretends I am not speaking. I told her where she could go on the way out. Mind you, 3 other people are watching all of this and one of them is the PHARMACIST who does nothing to rectify the situation. I then called the pharmacy when got home to complain, and the PHARMACIST "Christine" (no last name because she refused to identify herself because I guess she is hiding something), was ALSO RUDE and would not take responsibility for the poor service, would not apologize, would not confirm she was in charge, would not identify her supervisor, would not provide a number to Kroger corporate etc. etc. She also intentionally misgendered me several times on the phone (referring to me as a mam when I repeatedly told her I am a sir), which is straight up BIGOTRY and gross coming from a PHARMACIST and THEN she HUNG UP ON ME. Is this what passes for professionalism at Kroger pharmacy? Atrocious. Go to literally any other pharmacy.

Hiring manager silkah Diminished young teens looking for a job and opportunities even though it was not a legit interview SILKAH should not act unprofessional and racist My son is only 17 and was just asking for job opportunities and was diminished in front of others by that racist unprofessional hiring manager We will complain until her racist and unprofessional self is removed from that position Corporate complaint Case number # 85980631

They sell food that is dangerous to eat but hold no accountable for the damage they inflict on the public. I bought some Chinese food at their deli which had a rock in it which damaged my tooth and they said it's not there fault

Normally I love Kroger and it's employees but it's management is seriously screwed up! I had ordered a pick up and waited 4 hours for them to retrieve a simple case of beer and because they have rules for online orders you have to pay $4.95 fee for any order under $30 bucks and so we ordered a few other things and then when we arrived they told us our case of beer was canceled for some unknown reason and they just wanted to give us a bunch of stuff we didn't really need or want and charge us a bunch of those fees... Long story short a very nice guy tried to help me adjust the order but wasn't allowed to and when trying to just do a whole new order and correct it then was also unavailable because of a very intentional corrupt web design. After 30 minutes and having to also wait for the pickup after they had sent a message saying it was ready I had to sit there with my dogs in the car and barley any gas in the car for a good 20 minutes before this man even started trying to help us. Then after realizing he was the e-commerce manager and the system was very intentionally jacked up he was kind enough to talk to me and try to make it right. He simply went in the store and gave me what I had ordered and said he was going to adjust the ticket. Well the ticket never got adjusted and I got a free case of beer that I wanted to pay for and they fired him and subsequently, because I shop there every day, the staff had been put on alert to hate on me. The following day pick up order was met with a woman refusing to give me my order because the management had flagged me for the incident and there was no reason for that and obviously can't refuse me service just because your management is lacking but then the next day after that I went into the store and was forced to stand there for 5 minutes awaiting an id check while the clerk talked to her friends and then before even getting within 5 feet of me she mumbles I'm going to refuse your sale because I smell alcohol on your breath, which is so not accurate because I had not been drinking and it was a direct assault on me personally from Atoka Kroger management. She asked if I wanted to speak to a manager and of course I said yes . While she left me standing there another clerk came up and apologized for the inappropriate behavior and checked me out.. Man Kroger management needs to be replaced . I'm gonna shop Aldi and Walmart from now on. Totally horrible that the only grocery store in my town has a staff that I know and am friends with that totally hates me now.. That dude that got fired was one of their best employees. I'm so disappointed in Kroger and they won't be getting my daily shopping much longer

The way Kroger's receipts are organized can be confusing! We purchased several Proctor & Gamble products to get the 'buy two - get $5 off each' and to also take advantage of other dollar-off deals on P&G products. When we looked at our receipt, we noticed that on lines beneath some of our P&G product purchases, it showed "$1 off" but that the one-dollar deductions didn't line up to the items that should have had $5 off! So, I called the store to explain what happened and the customer service clerk was very helpful and said to bring back the receipt next time in the store and that they will take care of it! That kind of friendly attention to the matter is much appreciated! However, there was also some musing on his part about whether there might have been a limit on the number of items that could be purchased for the promotion. If so, there certainly wasn't any signage indicating that policy. Furthermore, I didn't purchase any duplicate products to claim the $5 off part of the promotion. (Sometimes duplicate items are disqualified when using a coupon or promo.) Curious about whether that was indeed the policy (to limit the total number of items per customer in the P&G promo) I called their customer service number and was happy to find that they were working on a Saturday! However, I was put on hold and while I was waiting a rather long time, I very carefully examined the receipt again. Yes... only $1 deductions next to certain items and no $5 deductions shown. However, when I looked at the very bottom of the receipt, before the total, there is a $10 deduction, but with no explanation! We just assume that is the savings from the P&G promo for the two most expensive items. I also noticed on the receipt something a bit odd. The font for the phrase "You saved..." with the dollar amount is in a BIGGER bold font than the total spent in the transaction! Kroger needs to improve the clarity and precision of their transaction receipts!

Had a problem with a delivery order and when I contacted Kroger it was taken care of fast and efficient and no questions or disputes.... the greatest experience I have ever had with a grocery store.... that's why Kroger will always be a favorite and the best.... keep up the great work

Boost subscription Could not cancel my trial membership online. I got an error message. Could not get through over the phone. All it could do is tell me about were my orders.