La TiendaReviews of latienda.com

On the day of delivery, UPS rescheduled my package for unknown reasons. The tracking showed that it arrived to a station 1.5 hours from my house at 1:47 a.m. on the date of delivery. Despite the sad excuses from UPS, it was just apparent that my package never made it on the truck. The problem is that the food was perishable. La Tienda assured me that despite the problem with the shipper, that there was enough ice in the box to keep it frozen or at least cold for the additional day. La Tienda was very good about refunding my shipping cost but totally impotent in being able to rescue the situation. They couldn't overnight me a new shipment because their shipping department CLOsED at 2 p.m. and it was now 2:30. In a 24/7 world, why is this even reasonable? The box arrived the following day, a day late, and we discovered there was only 3 small packs of ice in a large cubed box. Needless to say, the ice was completely melted and the food inside was totally ruined. To add insult to injury, my order wasn't even complete. I was refunded for the spoiled and missing items but what was the point of ordering from them in the first place? Save yourself the trouble.

My wife made a big order of multiple package products imported from Spain and chuletones steaks, which never arrived. Tried calling and emailing the company, but they never answered. After a few days I was able to get a hold of someone, who couldn’t explained what happened with the steak order.

The ceramic mug pictured on the La Tienda website is not the mug that is actually shipped. I reordered these mugs on January 4, 2026 because I had previously owned the same set. When the order arrived, the mugs were much smaller than the ones shown online. I ordered four mugs expecting a matching set, and instead received three of one pattern and a fourth in a completely different pattern. I contacted Customer Support and explained that the website shows the wrong product. Despite this being their error, the company refused to cover the return shipping cost and charged me to send the mugs back. The refund to my credit card was also delayed for more than two weeks, and I had to follow up myself to have it processed. The incorrect product image is still posted on the website as of March 2026, and my email to the company owner received no reply. Customers should be able to trust that the product shown online is the product they will receive, and this company’s response to a clear mistake was disappointing and unacceptable.

I wrote a review below and I'd like to delete or revise it, but I don't know how. I made a mistake. I had La Tienda mixed up with another company that was selling a three-bowl set. After that didn't work out I went searching and did find their one bowl for $27, and when I saw the shipping I decided it was worth the extra bucks for a good bowl. I misremembered. I have been to their restaurant in St. Augustine and they have great food and good quality stuff, so don't listen to me. I take it all back. My bad. Happy New Year! . . .

The food I ordered was expired. I called, and they sent the same batch with an expiration date of 11/25. Will not order again.

They claim that if you have any issue to contact them and the will solve. Well.... that is a LIE. I bought a paella from them, it got burned and they did not answer my 3 emails..... what a shame of customer service apart from being a total SCAM

The worst! UPS lost the package and it's taken 3 wks to get anywhere w these ppl. When I finally was able to reach someone it was just attitude. They ended up refunding my money but never again.

I ordered food gifts for family ahead of time for Christmas 2024 and although they say they can't guarantee a date they sent them extremely early on the 11th of Dec. to arrive the 13th. I would have never ordered from them if I knew it was going to arrive that early prior to Christmas. Customer service was terrible and put the blame on me. I called and was taken to school about how they work rather than understanding that I'm downright embarrassed to be sending a food gift 2 weeks prior to Christmas! Also, I have ordered from them in the past and this time as well and their food is overpriced and not spectacular. The chorizo in particular was too smoky and too fatty.