Krogers MarketplaceReviews of krogers.com

I went to Kroger on Saturday morning specifically to purchase several choice steaks Kroger had advertised for the week. When I arrived, I saw that the price was $1 more per pound than advertised. No big deal, except that they didn’t have any of the steaks that were advertised. When I inquired about the steaks, an employee in the department said that the steaks would be out “later.” When I asked about price, he replied that he wasn’t in charge of pricing. I left and did what I should have done to begin with…went straight to HEB. Lesson learned. Kroger wonders why HEB is crushing them. Experiences like this are exactly why.

I wanted to buy gift cards in the Bucyrus Krogers store. But because a woman, the day before almost got scammed I couldn’t buy any gift cards. I showed proof that I use the gift cards I wanted to purchase but they got very rude with me. And I said then take the gift card display down if you want sell them. It had a special that you buy them and get 2times the gas points! So I lost out on the points for gas but I had to get them 30 miles away from me. Very poor service.

Our local store (Mansfield, TX) has been on a steep decline for the past 3 years. Their internal shoppers (for pickup) don't look very hard and are quick to 'out of stock' your item. To which we park, go in, find the item, and check out. They almost never have staffed registers, instead forcing customers to self-checkout. The lines can be 20-30 people deep depending on the time of day. I've complained to Kroger via social media, and have only received canned responses. No changes have been made at this store to improve.

No cashiers ever. Kroger needs to start paying their cashiers more to be able to get more cashiers.

i went to ask an employee where the yams were and they said "psh ion kno" like come on are you serious 🙄

Terrible experience using their delivery service. Placed my order with Kroger's at 10 am for a delivery window between 4 - 5 pm. At 5 pm no groceries were delivered and no call from the shopper stating she would not meet the delivery window ( this is their process). Since the groceries were scheduled to be delivered at a commercial establishment, at 5:30 the property would be locked and she would no longer have access. I called Kroger's who called her and basically tried to provide every option available to help me receive my groceries, including moving it to click it and I would come pick up the groceries myself. Now this was because it was after 5 pm and she was supposedly just starting on my order. Well, she said NO to every option Kroger's provided her with. So as a result the order was cancelled considering no one would be back in the office for a week and we were leaving for the remainder of the day. The next day I wake up to see the status of the order reflecting as "out for delivery" so I called Kroger's again, now I'm being told that the refund could take up to 48 hours. Fast forward from Saturday to Wednesday, no refund and groceries are now marked as "delivered". So of course I call Kroger's back and now they tell me 7 - 10 business days for the refund, but assure me the order was cancelled and the refund is in process. This is beyond sad, and I will no longer be using neither Kroger's or Shipt.