Kramer CremationReviews of kramercremation.com

Not forthcoming and honest until I got DORA involved

They were unprofessional and provoked my family. It was a very difficult time for us, loosing our loved one. Their urn selection was limited as well and they had zero customer service. Even though this company can be somewhat affordable. If you want cheap. You get cheap. We ended up going to Chase Funeral Home in Aurora Colorado. And they saved the day.

On Saturday when the deceased was picked up we were assured there would be no problem for his father to see the body on Monday and someone would call us for a specific time. On Monday, when we did not receive a call, we called and were told that his father could not see the body, no exceptions.

Paid drove there and couldn’t drop off my baby and no one answers phone or door

Messed up the death certificate corrected it 3 times still messed up had to pay double for one death certificate

Awful experience, every time I called in for status I was lied to and told something different than what actually was going on. The workers there are heartless and show no compassion for the family. I would never recommend this company to anybody. When I called in the complain I was told I was going to receive a refund last week for the $49 death certificate processing and still have not received it. I do not trust this company at all.

My mother passed away early this morning, and we initially chose Kramer based on positive reviews. However, after speaking with Josh from Kramer, we’ve decided to go with another provider. He was condescending and argumentative when discussing pricing that was listed on their website, and although he said he would send an itemized invoice for clarification, which we didn’t receive after more than two hours of waiting. We ended up switching to a different company during that time. I understand there can sometimes be confusion around pricing, but I would expect a funeral home to approach these conversations with greater tact and sensitivity, especially when working with grieving families. I would not recommend this company. This morning has already been incredibly difficult, and the added stress of unclear pricing and poor customer service was unnecessary and upsetting.

Full information was gathered by personable representative who called back about an hour later and said very sorry but did not have personnel to pick up the body. I had to hussle on a Saturday night to find another provider. Very dissatisfied.