Kohler Co.Reviews of kohler.com

Brand new toilet...2 weeks already not flushing...had to pay a plumber as much as it cost new to replace defective parts....called kohler...gave me the too bad oh well its your problem.....never ever again will I buy anything from this scam company.

We purchased kohler shower fixtures for a entire home remodel. Some of the shower fixtures failed. We called kohler customer service and they said that they no longer carry the trim for our shower fixtures which was fairly new. They offer to send us new fixtures which we pay for. Our plumber tells us that the fixtures do not work. We contacted kohler customer service and they tell us that they will warranty out the shower fixtures as per their warranty by giving us a 50% discount on new shower fixtures. We select new fixtures but when we ask for the total price the price is almost more then what the newly selected shower fixture set will cost. When we ask them what happened they tell us well we gave you 50% off not the price of the fixture set that we sell to everyone but some much higher almost double in cost list price which nobody pays. In essence they did not honor their warranty they lied about the discount. BUYER BEWARE!! UNDER NO CIRCUMSTANCE BUY KOHLER YOU WILL HAVE NO WARRANTY AND THEY WILL USE A NON EXISTING LIST PRICE TO OFFER A DISCOUNT WHICH IS ALMOST DOUBLE WHAT WE ALL PAY.

I am living hell on earth getting my tub installed! What was suppost to be two days Instalation it's now over 12 days! The project manager keeps gas lighting me. Sales person disappeared. It's even better. Because if there is a person who does not have a clue about her job. This is her. She decided to pay engineer. Moved all plumbing and draining! Now my shower is coming from a paper thing wall from my walking closet. Can you smell the mold in the air?Construction crew is nice BUT the reviews from the company are very scary West Shore Homes. This company wants me to be here for the city inspection. Have never seen this in my whole life. The company MUST be here for the city inspection. Anyways. City came. I failed both eletric and plumbing inspection because I had a leak that I told the project manager about it And on top of demanding my presence here, when THEY should be here not me, with leak or without a leak. They never left the city permit. After the "fail from the city. The project manager the same one who gas light me all the time. And saw the refusal. Saw the photos and videos from the link. Told me THE CITY INSPECTOR never came. Well. Little he knew I have 16 cameras on my house and every single word the city inspectior said was recorded. I said knew. Because I sent him the video. But like a gas light professional. He can't see my videos. Like the leak video I sent him. He said it's way too blur for him to be able to see ( recorded on a 8k iPhone 14 Max Pro) The tub is brand new (according to them) And looks crapy and old. All scratched all with a horrible paint. How it was placed on my bathroom is not aligned at all. If regret would kill a person I would be 6 foot below right now. Spent 26k on a tub that looks horrible, used, the Instalation is poor. And I am truly afraid to ask about my double lifetime warranty. That I want this printed 1000000000000 times very clear Also of course. I demand all the repairs to be made on this 26k tub Honestly if you are reading this. Stay away from this tub, from KOHLER who makes horrible choices choosing their partners to make their Instalations My complains will be longer than the Bible draft. Let me justasse here that I have several open holes on my walls and ceiling’s and this affected my house light system KOHLER this company is using your name for this dirty job. Where is my amazing tub? Where is my two days installation ? Where is my double lifetime warranty? Where is my messy and worry free installation?

Ordering a part to fix the kitchen sink. Looked up part on their website. Their PDF gave the wrong part number, bought the wrong part. This was during the holiday when they were closed for days. Contacted live person at customer support. Was offered free part but with unknown delivery time. “We need time to manufacture the part.” This is a very common part, the sprayer hose, that starts leaking after about 5 years. Also very popular sink faucet. Not sure why they have to make each hose? Really? A week later they are still “processing” the order. Others say it can take a month to get a part. The website asks for feedback but the form will not work. No place to enter responses and sometimes it never loads. Not sure how Kohler can have such poor customer service.

Avoid this website, order products directly on Amazon. They do not provide return shipping labels (effectively meaning you only get back 50-80% of the price, plus dealing with shipping), they take way longer, and if you want fast shipping it's incredibly expensive. They don't describe the products very well either, it's impossible or tricky to distinguish between versions of the same model name. I think the most annoying thing is how slow the site is and awkwardly designed. I don't need to see graphics, I just need to find stuff.

Had a problem with the soft close hinges on our Candide toilet set. Customer support were very helpful and had a replacement seat to us within 24 hours, despite postal strikes. I'd buy from Kohler again and recommend.

Will never, ever buy another Kohler product again. For all the hype around style and quality they DO NOT stand behind their products. When my $7k whole house generator died just out of warranty and with less than 300 hours on it not only would they not replace it, but their customer service rep literally hung up on me when I said I was going to contact my state attorney general office to see if the consumer protection department could help me. Not only that, but when my husband asked to speak with their repair team (it needed multiple repairs and part replacements while still under warranty) they refused him, saying he could only talk with the distributor who had ZERO details on what went wrong with the unit. Clearly there was something very wrong with it they were trying to hide. Horrible company.

I ordered 3 toilets for ~$1200. 2 came in with all hardware, 1 was missing Kohler specific hardware. I waited for Monday when their office was staffed. They told me they couldn't ship it for 35 business days...and yet I could receive an entire toilet in 5 business days. I asked if there was anything they could do to expedite and they said firmly no. I asked to speak with a manager. They said to purchase the part online and they'd issue a refund. Part was received in a weeks time...Kohler only refunded the cost of the part...not including shipping and taxes. This was not my mistake. It was Kohler's. They played games with me and didn't have honor with the resolution. I give them a one star for customer service. I like the toilets...but come on, treat your customers better when it's not their fault you messed up.