Kohler Co.Reviews of kohler.com

Reached out to Kohler Customer Service about a faulty bidet that went south right after the warranty ended—of course, right. The lights flash, it makes sounds, and nothing happens. I looked up on Reddit and this is a systemic problem. The Kohler expert asked "have you tried unplugging it". Yeah, sorry we can't help you. We make products that won't work after the warranty and are out of luck.

I recently purchased the Kohler Veil toilet. My concern with the product is that the lid and back panel appear to scratch very easily. When mine were installed and the plumber wiped them down is the first time he noted scratches and gouge marks. When it was reported to Kohler and Austpek both refused to cover under warranty as I had the item sitting boxed in a safe place for 3 months prior to delivery. So the reasons given were that it didn't come under warranty. I was given no other option but to purchase a 2nd lid, which upon arrival was found to be scratched also. They replaced this with a 3rd lid, again upon arrival noted to be scratched. The 4th lid also has 1 or 2 scratches but I gave up at this point. So, in my opinion the item has some product issues. The warranty function was apparently not relevant to myself. So for the cost of $5000+ it was in my opinion a poor investment, better to go with a cheaper brand that has similar functions. Out of all of the functions, the seat warmer, lid up and seat/lid down are the most utilised functions. Very disappointed overall.

Recently moved into this home with a full kitchen remodel including a Kohler semi-professional kitchen faucet. The spray goes every which direction when activated. Clearly defective. However, Kohler refuses to replace it, even though it has a lifetime warranty, because I am not the original owner. It's less than 2 years old but because this guy chose Kohler and then sold the house to me, I'm screwed by Kohler. Never will own one of their products again. They won't stand behind their defective products.

Bought kohler kitchen faucet in 2023, and first one leaked crazy under water, then got it replaced with second one with our own labor- took 2 weeks to get second one. Then second one lost water pressure just after 6 months! And it’s taking 2 weeks for them to send a valve to see if that will help water flow. Customer service is telling me to disassemble parts and soak in vinegar to fix temporary problem; suggesting a cheap corporate fix for a poor design and engineer. They are expecting me to be a plumber just to get normal water pressure! They blamed on water and they keep saying they are not responsible. That’s so upsetting ! Infuriating! Do not buy any kohler. They do not work! Had two defective faucets in 3 year span! Do not buy any kohler. Specially California! Where water is hard water.

Purchased a Kohler K1800 free standing bathtub in South Australia. Have been trying to purchase a toe tap drain, as we can not use the tub now. The company has not answered one call in 24 months. The company where we purchased the tub from has also been trying to contact the distributor and New Zealand office and no response!! I do NOT. recommend buying any Kohler product as you will never get to speak with the company and they do not offer any customer support.

I had 3 kohler chair height toilets installed about a year or so ago. I requested the plumbers install Kohler cause I've had great past experiences. Paid $1800 and I have the receipt. For some reason, the plastic nuts that hold the seat in place basically broke off. So I bought a universal set on Amazon. Then I realized that Kohler should replace these. I called Kohler customer service Wed 6/3 at 2:59 pm EST asking if they'd send me the fasteners. I was so disappointed as the lady I spoke with was rude - felt like I was being interrogated. "When did you buy them?" I don't known maybe a year ago. Very unpleasant experience even AFTER she told me she'd send the new fasteners. Then she says "you'll receive a notice in 2 days when they will ship". Thanks but it's been 2 days, no correspondence. So now I have 2 of the 3 toilet seats NOT fastened properly so I'm about to buy universal fasteners on Amazon. Just rude and unprofessional. Very disappointing. Coincidently, my friend works for a major hotel company and I told him this story a few minutes ago. If this is the way Kohler treats the average Joe (me), then they don't deserve more biz. I don't care about the $12 in fastener costs but I do care about the way I was treated. And I will never recommend or buy Kohler again.

Cheap kitchen faucet! I spent $600 on a faucet full of plastic. Everything about this faucet was cheap, cheap, and even cheaper! Zero customer service and I was left on my own. Returned to the store for a refund. I don't want Kohler products anymore. Went with Mirozza brand for $250 hot brass faucet with metal spray and was able to talk to a real guy over the phone.

1 Star Review ⭐ We have installed many products of Kohler in our property, expecting good quality and reliable after-sales support. However, our experience with their service has been very disappointing. Now, whenever we face any product complaints or technical issues, spare parts are not available even within a 100 km radius. Because of this, we are forced to arrange parts through local vendors, where the prices are extremely high and unreasonable. Apart from this, the company’s service support is also very poor. Delayed responses, lack of proper assistance, and unavailability of parts have created major inconvenience for us. We expected much better support from such a reputed brand, but unfortunately our experience has been very bad. 1 Star from our side. ⭐