Kohler Co.Reviews of kohler.com

I always appreciate dealing with companies who are committed to their products and customers. Had a trash can go faulty after a year of use. Contacted customer support, and within days, they sent me a state of the art replacement as they didn't have the older model in stock. so they upgraded it free of charge, and free/fast shipping

I brought a very expensive Anthem shower system. 6 Port valve, body sprays, rain shower, the whole nine yards. It’s a massive disappointment. Low, wimpy, water pressure, clunky hard to follow user interface. I spent thousands.The tech from Kohler, at the end of the day, just said water pressure was a subjective experience. Subjectively I think it should be better than the worst experience you ever have in a public shower. When I get back from my local big box hardware store with my new off the shelf system, rip out the Kohler stuff and retile the shower. I’ll be out more than $15k, but I’ll have a controllable shower. An expensive experiment. Color me oversold.

Rubbish. No customer service. No customer care. Have tried calling and have sent emails and been ignored

What has happened to Kohler? I bought two toilets from them, from the Memoirs line. The first one came with a bowl with a big, roughly inch-square manufacturing flaw in the glazed porcelain, on the outside near the top edge of the bowl, right in front. Is there no quality control at all? How did they miss this? Had to return the bowl and wait like six weeks for a new one. Then the toilet doesn't flush properly, but I'll live with it, since I can just hold the flush handle down longer and let more water into the bowl that way, but still. The second toilet looks good but leaked right from the start. I called Kohler, they diagnosed the problem, sent me a replacement kit for I forget what the name of the assembly is. It's on the left side in the tank. I had to pay for a plumber to come switch out the old part and install the new one. It worked for half a day, then started leaking again, this time from the flush valve assembly, which is everything else inside the tank that wasn't replaced before. Called Kohler again, they mailed me a replacement kit. Assured me that it's very easy to replace on my own, won't need to hire a plumber. Kit arrives, missing FOUR PARTS. Also, the process will be challenging for a non-plumber, not easy. I have to remove the whole tank and replace gaskets and other things, then lift the tank back on and try to hook it all up again. I am so angry and fed up! Gave two stars only because the toilet design is beautiful, but quality is so low it's shocking. UPDATE: I'm updating this review on 4/6/2025. It turns out I didn't need to use all the parts in the kit Kohler sent me, and I did eventually fix the leak without having to hire a plumber. But it took three calls to customer service to get to where it was fixed. First they had me replace a gasket. Didn't work, so then they had me replace the upper part of the flush assembly. Didn't work, so then they had me replace the lower part of the flush assembly. That did the trick and no more leak. But next, while this was going on, a Kohler shower head I've only been using for a month sprang a leak from the ball joint at the top, and Kohler is mailing me a new shower head to replace it. Such shoddy products. I have to say, Kohler's customer service department is fantastic. I've called many times. Each time, I was on hold for a very short amount of time. Every person I spoke with seemed to be in the U.S. and they were all very knowledgeable and really nice. I always felt like they sincerely wanted to help me out, and they did. The great customer service is the only thing that keeps me from hating Kohler entirely. At least they're doing all they can to make it right after the fact.

My father, in his eighties, purchased a Kohler kitchen faucet and asked me to install it. Had no problem with that because I have worked with their products for 35 years and have never had any big issues. Where he got the faucet is anyones guess. They said it was an open box but turned out to be used. And there were missing parts as well as a bad aerator. Bought the aerator but missing parts had to be bought with the touchless unit as a whole. Needless to say he couldn't afford that much and wanted to give up. I wrote an email to Kohler explaining my issue on the off chance they may have the 2 fittings I needed without the the unit (which I had and it was new). A few days later I unexpectedly recieved a package. I opened it to find the whole unit with the 2 fittings I needed. I was blown away. I have never had anything like that happen before and am extremely grateful for this kind act. Whoever was involved needs a large raise and to feel lucky they work for a company that could not be any better. Thank you Kohler

Converge shower head, purchased 6 years ago, failed within one year and was replaced under warranty. The second one has failed in less than 5 years. The box says "lifetime limited warranty". It seems that the lifetime is only one year. This model is no longer available. Not surprising.

Kohler toilet w/ piston water flush 2 step doesn't flush even at the 1st step, let alone at holding the handle down for the 2nd step. We woke up to the toilet leaking water into the bowl. The fluid master was set correctly for water height. Kohler needs to bring back the flapper. The glaze was excellent. These toilets are made in China and imported. The toilet lid is cheap thin flimsy and scratches by merely setting anything on it. Returning for a toilet w/ flapper. Old Kohler works great. Purchased for the 2nd bathroom. All new Kohler have piston and cannot get one w/ flapper. Don't fix something that isn't broken.

Another bad experience in 3 months. Bathroom fixture bought through Lowes. $1000 toilet. Box crushed. Inside toilet bowl and tank much debris and dust. Flush lever filthy. Contacted customer followed the protocol to register a complaint. Basically told to hash it out with Lowes. If that doesn't work get back to them. No. Not going to happen. Kohler needs to correct it not the customer. They need to hold their freight contractors and dealers accountable.