Can't review what I haven't gotten
I have not received my eyeglasses, and when I contact KoalaEye all I get are automated, generic replies, if I get any reply at all.
By DJBIL
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
76 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KoalaEye optical online store offers affordable prescription eyeglasses and sunglasses covering women's eyeglasses and sunglasses, and men's sports glasses and sunglasses. We aim to achieve wear in comfort, look in style, and reasonably priced products to meet all your optical needs.
KoalaEye Optical (koalaeye.com) has 76 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
76 approved reviews, newest moderated first
I have not received my eyeglasses, and when I contact KoalaEye all I get are automated, generic replies, if I get any reply at all.
By DJBIL
Firstly I really need these glasses Unfortunately they have not arrived. Koala eyes do not reply to my emails or phone calls. Tracking doesn't work so the only efficiency this company has is collection of payment and numerous requests for reviews. Just keep your customers informed !!
By Paul S.
1. No one responds to emails; 2. Did not receive the Initial Discount via the Coupon for First Time Buyers ($10) that was promised. 3. The Site did not state that the prescription glasses will be shipped form China, if so I would have made a different decision
By SUBROTO
No size after ordering and I didn’t receive my product at all.
By veena V.
Really disappointed in what I received. 20 days after placing my order I got a package with one pair of glasses with no magnification . I had ordered a diopter of1.75 for two pairs as part of a BOGO deal. I have contacted Koalaeye to initiate a return but have not received any response.
By Jeffrey
Product never arrived.
By Emilio M.
Ordered June 2 and still waiting on my order to ship. Sent multiple emails asking for an update and have received nothing back.
By Stefanie R.
It just best and quality material
By Selamawit A.