KlipschReviews of klipsch.com

Two pairs of defective headphones. Was told another ear bud would be shipped to make up for the defective one. 10 days and it has not even been shipped. It takes forever to get a reply, even if you respond seconds after they send a message to you. I figured this was because I bought ~$120 headphones instead of something more expensive, but looks like this happens at all ends of the price spectrum. Never again.

Purchased a Cinema 700 soundbar/subwoofer in Nov. '21. Setup was pretty easy. A month later began having problems. Soundbar randomly not working, subwoofer not pairing with soundbar. After e-mail xchanges and finally phone help from Morgan and Marc... found a workaround to update firmware. Worked a couple weeks then got repeated problems. Was promised a replacement in December, but repeatedly told they are awaiting chips to fix the poblem, supply chain issues blah, blah, blah effecting Cinma 600, 700, 800, 1200. Wait what? Today, waited 45 minutes to get product support and got someone who is "working from home" who could offer no help to talk about connecting subwoofer by hardwire. Said her manager is on break but would call back, still hasn't. She then offered to transfer me to someone and held fo another hour before hanging up. Their reputation is worthless if they can't support their customer.

Don't ever expect to get a response from support. I've been waiting for 2 months now without a response from them. My standing floor speaker that cost $799 for the pair had the tweeter stop working entirely (not blown just nothing coming from it) after 3 months of use. I will never be purchasing a Klipsch again product for as long as I live.

Klipsch 600...pile of junk. Having to go back a second time for repair in 3 months from new. Only been used about a dozen times. Avoid.

Decent products, but if something goes wrong, don't expect any help from their customer service. I got a sw 115-r subwoofer. The Amp keep shutting down, every 1-4 min, with or without any signals going in to it. I wrote to the customer service 22 august. Still haven't heard anything from them, only the, we haven't forgotten you, but we are busy at the moment, standard email. My advice is. Can you fix any problems yourself, fine, buy the products. If not. Stay away, or hope nothing ever happens.

I’ve been reaching out to Klipsch since May 2021. I received an email on August 3rd saying they were busy but had not forgotten about my issue. Now it’s September and still nothing. Ive never had such awful experience with customer service. As someone who has 5 sets of their products in my home. I find it hard to ever make another purchase with Klipsch. Be aware. Good products but if an issue arises… you’re on you own. They don’t care after they get the money.

I have had enough. One of the world leading companies for sound has just nothing to say to me. Emails have been sent. Faulty ear pods have been sent back, costing a fortune. Still no reply by Morgan. The person who contacted me about the issue. I mean, I live in Namibia. And sound and music is my passion. But, do they reply???? Do respond???? Do they even care????!

This is an absolute crap brand. Within a year i have gone through two systems. Then during this time klipsch stopped sourcing outside warranty/ repairers. Paid top dollar for nothing but problems. Going back to store 2mrw to replace under warranty yet again but this time going to get LG or sony. Done with klipsch the company is crap to deal with and not worth the money or the stress dealing with them. My opinion to anyone looking to buy soundbar etc. Dont buy klipsch