Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
390 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KIKA USA– Trusted Pet Care, Backed by 40 Years of ExpertiseAt KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.Shop nowBlogOur storyLoyaltyOur signature brands include:🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱⭐ Shop with confidence & join our pet-loving community today!
Kika Usa (kika-usa.com) has 390 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 20 reviews with 3 stars · Clear filters
Dogs were not crazy of the food
By Donna C.
Response from Kika Usa· Mar 17, 2025
Donna, Thank you for giving our food a try! Sometimes it can take a little longer for dogs to get used to a new food, especially if they’re accustomed to a different taste or texture. Gradually mixing the new food with their previous one can help with the transition. If you have any questions or need tips, we're always here to help! Warmly, Superiorcare.pet team
The company is fine. Respond fairly quick. My issue is my dog quit eating this food. She will have no part of it, even with toppers.
By Lynda P.
Response from Kika Usa· Feb 7, 2025
Lynda, Thank you for your feedback and for recognizing our customer service efforts. We're sorry to hear that your dog has lost interest in the food. Some dogs can be picky or may require a gradual transition when switching foods. You might also consider trying a different protein source, such as lamb or salmon, to reignite her interest. Additionally, reintroducing the food by mixing small amounts with her preferred food or adjusting feeding routines could help. If you'd like further assistance or advice, please don't hesitate to reach out—we’re happy to help find solutions for your pup! Warmly, Superiorcare.pet team
My dog won't eat it. I just wanted to try it but I didn't realize you would automatically send again. I did cancel
By Debbie H.
Response from Kika Usa· Feb 6, 2025
Debbie, Thank you for sharing your experience. We understand that every dog has unique preferences when it comes to food. Regarding the delivery, we offer two purchasing options: a one-time purchase or a subscription plan for convenient auto-delivery. Since the subscription option was selected during your initial purchase, the second bag was automatically delivered. We're glad you were able to cancel, but please don't hesitate to reach out if you need any assistance in the future or want help finding a product your dog will love! Warmly, Superiorcare.pet team
My order took a while to ship and arrive. But I did place the order on Black Friday, so that could be a reason for the delay. I’ve been using the shampoos and sprays on my client dogs since I received the order. Several different breeds, coat types, and conditions of coat. And I have not been terribly impressed with how clean my client dogs have come out, especially having to use more product to get them clean as well. However, I do really like the volumizing shampoo. But the product smells very good in the bottle, and then doesn’t leave much of a smell once the dog is bathed and dried. All-in-all, I am not terribly pleased with the shampoos compared to others I have tried.
By customer
Response from Kika Usa· Dec 16, 2024
Mairin, Thank you for sharing your feedback! We're sorry to hear you haven't been fully satisfied with the results so far. To achieve the best outcomes with our skin and coat care products, we recommend following our three-step system: starting with a cleaning shampoo, then applying a function-specific shampoo, and finishing with a fixation conditioner or mask. This system ensures the coat is thoroughly cleaned, treated, and properly nourished, leaving it in optimal condition. Additionally, all our shampoos and conditioners/masks are designed to be diluted at a 1:10 ratio, which ensures optimal performance and efficiency. Regarding the delay in shipping, you're correct that Black Friday volume have contributed, and we appreciate your patience during that busy time. If you have any questions or would like guidance on the best product combinations for your needs, our team is always here to help! Warmly, Superiorcare.pet team
