KeepntrackReviews of keepntrack.com

The customer service is always courteous and responsive, but unfortunately the software is not very functional and since the updates, even less so. We are looking for another system to track our volunteers.

We like the functionality of Keepntrack and what it does for our school. Although, many times we have had a slow or unresponsive system, times when we have had to tell the users, "nevermind, it isn't working right". This system should be 100% all the time.

Dealing with customer service seemed to degrade over time with our experience with Keepintrack. We had some software issues that we were told they couldn't help with due to our hardware system. This same hardware has been running the program for months earlier. It was basically a lack of trying to help us with our issue.

This system works well most of the time. I mostly had to figure out the system on my own since the helpline takes so long to troubleshoot problems. I work in the office and can't be sitting on the phone for an hour. This is our 2nd year with the system and I'm more familiar with it and more comfortable navigating through it. I do really like the reports for tardies and the reports for our volunteers.

The program does not always read scanned birthdays correctly. It often times will check someone in but will not print the badge. The customer service folks are very pleasant and patient.

We need more support help. I feel we are out of the loop from our district.

I liked the version I used last school year. It was easier to look up history and delete history. I'm not liking the birthday on the volunteer log in page.