Quick response
The response from support was fast. More like hours instead of days. Probably the best I have ever experienced. I have no reservations on recommending KeepKey to anyone.
By Marlin
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
283 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KeepKey is a bitcoin hardware wallet. When you entrust KeepKey with your money, each and every bitcoin transaction you make must be reviewed and approved via it’s OLED display and confirmation button. It now becomes nearly impossible for virtual attackers like malware or viruses to steal your valuable bitcoins.
Keepkey (keepkey.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
283 approved reviews, newest moderated first
The response from support was fast. More like hours instead of days. Probably the best I have ever experienced. I have no reservations on recommending KeepKey to anyone.
By Marlin
Had an issue with a transaction not showing. Support kept the conversation alive from late Friday night, through the weekend and we resolved it. Absolutely top notch support. A+
By Daniel
The product itself is incredible in design and in terms of sheer practicality. KeepKey solves the biggest concern of Bitcoin - proper storage for those of us who believe to be on the right side of history. Not only do you remain in total control of your BTC (instead of some third party online wallet), the ease of sending/receiving from the device and the stability/security is unparalleled, and yes, I own a Trezor as well. Customer support is everything you'd expect from a company doling out such a quality piece of hardware at a small price tag. Prompt, courteous, and caring - my first support ticket was answered in minutes and fulfilled to my satisfaction. I find it daunting to see many trust third party wallets to store their precious BTC, always remember that decentralization was the underlying theme in the very creation of Bitcoin - it was meant to be handled by you and YOU alone, third party institutions have been telling us what we can and can't do with our funds for far too long - this device allows me to passively invest in the future of digital currency without losing sleep whether or not my coins will still be in my wallet come morning in a world of hackers, malware, and intrusive cyber attacks.
By JB
This is a great tool. It allows a human being to keep money safe.
By mandy L.
I love the concept and can appreciate KeepKey's effort. I would like to encourage them to continue pushing the envelope and also adding other crypto currency support to their device like ether. Thank you KeepKey!
By Shamon R.
Keepkey is so easy to setup, the design is top notch, and the support is solid. Can't wait to start using my Bitcoin.
By Julie M.
Great team of enthusiastic and personable folks working hard to provide a good service. Dedicated to giving back and making a difference.
By Connie G.
Before receiving my KeepKey, I ran to an issue with the order/shipping and the customer support team was more than gracious and helped me out with the issue to get everything resolved. After receiving KeepKey I would recommend this as a great cold storage wallet for people that wish to have their bitcoin offline. Very easy to setup. Very easy to use. Feel very secure with this one.
By Nick