Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
538 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
538 approved reviews, newest moderated first
KDP is horrible, please believe all the negative reviews. You won't be able to reach anyone when issues come about. There emails responses are generic after a day wait. They will block your account for any and everything. Go elsewhere people!
By Mr. E.
Formatting books on KDP is absolutely atrocious. It should be a simple drag and drop considering that it is 2021. I kept having formatting and sizing issues even after using the template provided.
By Artu A.
Esperienza fantastica! Ci vuole tanto impegno e studio (non credete che sia facile!), ma l'orgoglio di pubblicare qualcosa di proprio vale lo sforzo. Per riuscire a guadagnare dovete concentrarvi su contenuti di qualità, originali e al 100% creati da voi.
By Sara P.
Not only could I not understand the person but they had kids crying in background. Horrible
By Sultana S.
I recently published my book using KDP and i have nothing but wonderful things to say about them. I have been stuck here and there but i called their Customer service number, waited on hold, and eventually I'll talk to someone who always answers my questions.
By Trey C.
I have been with KDP since 2012. I have published nine books and in every way received the very best treatment. I have no complaints whatsoever. Thank you KDP. Dodie Hamilton.
By Doreen H.
I have used KDP to publish a number of children's books. I have found them reliable and helpful. Their customer service is congenial and if you have problems they are their to help. Of course like any author I would like it if the royalties were better.
By K N.
Their customers service is trash
By DI R.
