Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
597 approved reviews, newest moderated first
Absolutely wonderful product... I love it and the smell is like nothing else. Bottle and packaging are amazing...
By pierregas
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Amazing perfume every one smells amazing
By Amanda B.
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I discovered Kayali in 2026 and I have never looked back! I have been happy with every purchase I made, whether its from the home site of Sephora! Iam 7 bottles in and waiting on my 8th to arrive! The scents just make you feel good and put a big smile on my face.
By Nadagar
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Great fragrance and fast shipping
By Lela
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I ordered a few fragrance Birthday gifts for my daughter who loves Kayali products. She was so pleased she called me to say i was haveing a bad day till i opened my Kayali package it made my day. Thank you.
By Kieran H.
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I own a few fragrances from Kayli and have purchased multiple sample. Even the samples that aren’t for me still smell amazing! Recently I made an order and the atomizer stopped working after a few weeks which is not normal, I have 1yr +bottles that work perfectly so this was an absolute fluke and they were very quick with a resolution! I will continue to purchase as many beautiful scents from them as I can!!!
By Consumer
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Shipping was incredibly quick coming from across the world, very impressed with this as well as receiving my order in excellent condition! For the price of Kayali products, it would have been nice to receive more than one small sample of fragrance or to have the ability to choose which scent you would like.
By Cara M.
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I really love that you offer the option to buy the sample sizes of the perfume. It allows us consumers to buy multiple scents and see which ones we like. After purchasing several samples, I fell in love with Capri in a Bottle and will be purchasing the full size. Please never touch the formula for it!
By Asia D.
Response from KAYALI· Oct 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
