Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
597 approved reviews, newest moderated first
it was easy for me to purchase and I got my order in 4 days
By Simone
Response from KAYALI· Oct 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Ease of ordering product online, fast shipping, and amazing products
By Rebecca T.
Response from KAYALI· Oct 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Great smell and packaging but my perfume leaked slightly when I opened it. Nothing crazy.
By Emily B.
Response from KAYALI· Oct 23, 2026
Hello Emily, Thank you for taking the time to review your KAYALI experience. We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments. Kind regards, KAYALI Customer Care Team
Love it smells so good need more my everyday smell
By Kisha N.
Response from KAYALI· Oct 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I still haven’t received my order yet, it’s been 12 days. Now it looks like UPS is saying it’s lost. I guess I have to wait to see if they find it- not sure if I should order again at this point.
By Emma R.
Response from KAYALI· Oct 26, 2026
Hello Emma, Thank you for reaching out, and we are truly sorry to hear that your order hasn't arrived yet. Please don't worry, and there's no need to place a new order just yet. Our team will be contacting you directly to look into this with UPS and make sure it's resolved for you as quickly as possible. Thank you for your patience and understanding. With love, KAYALI Customer Care Team
Shipping was fast and any issues that arose, Customer Service was very easy to communicate with and quick to resolve.
By Jeannie C.
Response from KAYALI· Oct 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Fantastic perfume
By Jiya J.
Response from KAYALI· Oct 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Love Kayali fragrances. The perfect layering perfumes with BSB oils💜
By Angel W.
Response from KAYALI· Oct 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
