KAYALIReviews of kayali.com

Response from KAYALI· Oct 26, 2026

Hello Emma, Thank you for reaching out, and we are truly sorry to hear that your order hasn't arrived yet. Please don't worry, and there's no need to place a new order just yet. Our team will be contacting you directly to look into this with UPS and make sure it's resolved for you as quickly as possible. Thank you for your patience and understanding. With love, KAYALI Customer Care Team

Response from KAYALI· Oct 22, 2026

Hello, Thank you for sharing your feedback, and we’re sorry for any confusion. Our Welcome discount code can be used on your first order when you subscribe to our newsletter before placing it, as clearly mentioned on our FAQ page. If the subscription was missed at the time of purchase, the code unfortunately can’t be applied retroactively. The good news is that your code is still valid and can be used on your next purchase! If you have any questions, our team will be happy to help. With Love, KAYALI Customer Care Team

Response from KAYALI· Oct 21, 2026

Hello Jackie, Thank you for taking the time to share your feedback, and we are happy to hear you love your KAYALI scent. We are sorry for any confusion with your earlier request. It looks like you received an automated response, and since we didn’t hear back, the ticket was closed automatically. Regarding your request, we completely understand the disappointment of seeing a promotion shortly after placing your order. Unfortunately, as the offer was launched after your purchase was completed, we are unable to apply it retroactively. We hope you understand, and we’d love for you to enjoy future offers with us. Be sure to subscribe to our newsletter and stay tuned, as more exciting offers are coming soon! Thank you so much for your patience and understanding. With love, KAYALI Customer Care Team

Response from KAYALI· Oct 21, 2026

Hello Thank you for the KAYALI love, and please accept our sincere apologies for any inconvenience and frustration this has caused. As mentioned in our FAQ, the WELCOME code is exclusively available to customers who have subscribed to our newsletter on the website from which they intend to place their order. If the subscription is not fully completed prior to checkout, the system will automatically remove the code, and unfortunately, we’re unable to add it once the order has been placed. The good news is that the code remains valid for a single use per customer, so if it was not successfully redeemed, you’re still welcome to apply it to a future order. We truly value your feedback and will be sharing it with our team. We sincerely appreciate your understanding. With love, KAYALI Customer Care Team

Response from KAYALI· Oct 21, 2026

Hello Danielle, Thank you for the KAYALI love, and we are truly sorry to hear your order hasn’t shipped yet. We’d love to look into this for you right away. Please send your order details to [email protected] with the subject line “Trustpilot,” and our Customer Care team will check the status of your order and keep you updated. Thank you so much for your patience and understanding, and our sincere apologies for the delay. With love, KAYALI Customer Care Team

Response from KAYALI· Oct 16, 2026

Hello Avalos, Thank you so much for taking the time to share your feedback. We checked our records and found only one order under your name on KAYALI.com, and that order didn’t include any discount. Could you please let us know which order and which fragrance you are referring to, or whether you may have purchased from another retailer. Your satisfaction matters to us. Please reach out to us at [email protected] with your order number so we can review your case. With Love, KAYALI Customer Care Team

Response from KAYALI· Sep 11, 2026

Hello Caroline, Thank you for sharing your feedback. We sincerely apologize for the experience. To follow up on your case, we kindly ask you to share with us by email to [email protected] your full name, email address, order number, and case description, using the subject line "Trustpilot." Our Customer Care team will review it and assist you as quickly as possible. We appreciate your patience and for bringing this to our attention. With Love, KAYALI Customer Care Team

Response from KAYALI· Sep 8, 2026

Hello Brenda, Thank you so much for the KAYALI Love! We are truly sorry for the delay with your YUM pre-order that's not the experience we want you to have, especially after your excitement to order early. We are checking with our warehouse team, and your order is currently showing as in transit, with an expected delivery date of Wednesday, September 9th. We know that's still a wait, and we appreciate your patience. If it doesn't arrive by then, please reach out to our Customer Care team via the Contact Us on KAYALI.com. Thank you again for your patience and we can't wait for you to receive your order! With Love, KAYALI Customer Care Team