Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
597 approved reviews, newest moderated first
came so quick and smells so good
By mariel
Response from KAYALI· Oct 25, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I did not order anything from this company and reported it immediately when I saw two orders on my Shopify. They still sent the items out days later and it’s not even a valid address. Now it states the items are being returned to sender. Something very strange is up with this company.No responses from customer service about the fraud after several messages. Buyer BEWARE!
By Dasonca Dapxe - NOT my N.
Response from KAYALI· Oct 26, 2026
Hello Dasonca, Thank you for bringing this to our attention, and please accept our sincere apologies for any inconvenience this may have caused. We have already submitted a cancellation request for the order associated with your email address, so you may receive an additional email notification regarding this order. If the order has not yet been dispatched, it will be cancelled. If it has already been shipped, we will review the available options and take the appropriate next steps. Our team is currently looking into your case and replied to your email. Thank you for your patience and understanding. With Love, KAYALI Customer Care Team
Beautiful website and pleasant buying experience. KAYALI fragrances are the absolute best!
By Tiffany R.
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Terrible. I keep telling them my package did not arrive. But they barely respond. No knowledge of customer care.
By Romio G.
Response from KAYALI· Oct 26, 2026
Hello Romio, Thank you for taking the time to share your feedback with us, and we're sorry for the inconvenience this has caused. Our team is currently investigating this with the carrier and will be contacting you directly via email with an update as soon as possible. Thank you for your patience and understanding. With love, KAYALI Customer Care Team
Quick shipping, great packaging and the best product!
By Denise A.
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
The Purchase
By Trelle
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Kayali is a company that cares! I support them truly and honestly if something isn’t working I absolutely will let them know. I love Kayali’s new lip gloss unfortunately mine was defective . But the team worked thoroughly to understand the issue and resolve it . I love this lip gloss and the new body soufflé ! The only two items from Kayali I’ve never tried are the hair mist & body spray ! But I love love this brand every perfume I have fun from is fun, uplifting and my absolute favorite is Vanilla Oudgasm which is so slept on! If you like my review follow me on instagram : sweetest_scent_. With love, Amy ❤️
By customer
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Product and freebies .
By Kristel Mae S.
Response from KAYALI· Oct 24, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
