The staff is prompt
The staff is prompt, courteous, and helpful. I do recommend them very highly.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
465 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
465 approved reviews, newest moderated first
The staff is prompt, courteous, and helpful. I do recommend them very highly.
By customer
Excelente servicio, seguimiento del caso, atención personalizada y reembolso a tiempo, los recomiendo 100 %
By Mayra G.
Exceptional experience. It is so very easy for forward invoices and staff process upon receipt, send notices of updates and status, payments are prompt and quick. Excellent customer service!
By Iamlove I.
Easy to file a claim and fast prompt reimbursement!
By MNorman
Great service and ease of submitting claims! Highly recommended and appreciated!!
By Kenneth P.
The Customer service once you are able to reach an agent is very good. Although as a new customer, I was only able to speak to a live agent in Spanish, never in English. Thankfully, I am bilingual. Also, the online app I find very unsatisfactory. It always seems to be down, have trouble uploading my documents and other glitches. The online app really has to be revamped and updated.
By E.Alex
Fast response team effectively efficiently I recommend it
By customer
easiest to enter a claim, get the status and reimbursement
By customer