Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
465 reviews
Kanguro InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
465 approved reviews, newest moderated first
Claims are processed in a timely manner.
By customer
Response from Kanguro Insurance· Apr 13, 2026
Hi there, Thank you so much for your kind words. We’re really glad to hear your claims were processed in a timely manner, that’s exactly the experience we aim to deliver every time. At Kanguro, we know how important a fast and smooth claims process is when you need it most, and it means a lot that you noticed. - The Kanguro Team 🦘
I filed a claim for shots and I received it, but I had to reclaim again, because my puppy was sick within the 2week warranty;so,I'm waiting to receive the refund for my puppy's medical records.
By Denise H.
Response from Kanguro Insurance· Apr 13, 2026
Hi Denise, Thank you for sharing your experience. 🧡 We’re glad your initial claim was processed, and we appreciate you submitting the additional information for the review. Our team is continuing with the review process and will follow up as needed. Please feel free to reach out if you need anything, we’re always here to help. — The Kanguro Team 🦘
That was amazing
By Miguel P.
Response from Kanguro Insurance· Apr 13, 2026
Hi there, Thank you so much for your kind words! We’re glad to hear you had an amazing experience. That’s exactly what we aim for every time. — The Kanguro Team 🦘
My experience was great I got all my answers for my questions and im satisfied about calling and get my insurance with kanguro
By Bibis C.
Response from Kanguro Insurance· Apr 8, 2026
Thank you so much for your kind words, Bibis! We’re really happy to hear you had a great experience and got all your questions answered. That’s exactly what we’re here for. We’re always here if you need anything 🐶🐱 - The Kanguro Team 🦘
David, was a wonderful customer service experience! He was patient, attentive, listened, offered solutions, and resolved my reason for calling, couldn’t have asked for a better customer service. Thanks again David Kind regards Marie
By MARIE
Response from Kanguro Insurance· Apr 8, 2026
Thank you so much for your kind words, Marie! We’re really happy to hear David was able to support you with such care and attention. We’ll make sure to share your feedback with him, it will mean a lot. We’re always here if you need anything 🐶🐱 - The Kanguro Team 🦘
Thank you for Jules' excellent service. He cleared up all my questions quickly and efficiently. I highly recommend Jules 💯% thanks to Kanguro Insurance
By Oummali B.
Response from Kanguro Insurance· Apr 8, 2026
Thank you so much for your kind words! We’re really glad Jules was able to help and make everything clear for you. We appreciate your recommendation and are always here if you need anything 🐶🐱 - The Kanguro Team 🦘
Excelente seguro, cumple con todo lo ofrecido en la póliza y siempre con un servicio al cliente agradable, dispuesto a aclarar todas tus preguntas. Ah y también hablan en español, así me siento más segura en saber todas mis dudas. Gracias Kanguro por llegar a mi vida y la de mi gata.
By Ilka A.
Response from Kanguro Insurance· Apr 8, 2026
¡Muchísimas gracias por tus palabras, Ilka! Nos alegra saber que te sientes segura con tu cobertura y que nuestro equipo ha podido acompañarte y resolver todas tus dudas. Gracias por confiar en nosotros para cuidar de ti y de tu gatita 🐱 - El equipo de Kanguro Insurance 🦘
Efficient and prompt response and approval of claims.
By Jantzen S.
Response from Kanguro Insurance· Apr 8, 2026
Thank you so much for your kind words! 🦘 We’re really happy to hear everything felt smooth and quick, especially when it comes to claims. That’s exactly the experience we want for you. We’re here whenever you need us 🐶🐱 - The Kanguro Team 🦘
