Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
465 reviews
Kanguro InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
465 approved reviews, newest moderated first
Great services
By Angelica B.
Response from Kanguro Insurance· May 20, 2026
Hi Angelica, thank you so much for your kind words and for taking the time to leave us a review. 🧡 We’re happy to hear you had a great experience with our team and services. We truly appreciate your trust in Kanguro and we’re always here whenever you need us. – The Kanguro Team 🦘
Specifically, I have found the Customer Service very accessible. I am connected directly to a human being. I do not have to go through a virtual person or chat. Also, Customer Service has inerfaced with the Claims Department while I am a brief hold, assuring that all of us have the same understanding. Customer Service Staff, are especially knowledgeable, patient, caring, and professional. Coverage includes prescribed, medically recommended medication.
By Sharon
Response from Kanguro Insurance· May 19, 2026
Hi Sharon, thank you so much for this thoughtful review. We’re incredibly happy to hear our team made you feel supported and cared for throughout the process. Real human support and clear communication are a big part of the Kanguro way. We truly appreciate your trust in us and your kind words. We’re here whenever you need us. – The Kanguro Team 🦘
Amazing people to contact to solve the issues
By Justin
Response from Kanguro Insurance· May 19, 2026
Hi Justin, thank you for your kind words! We’re so happy to hear you had a great experience with our team. Providing real human support when our members need help most is what the Kanguro way is all about. Thanks for being part of the Kanguro family! - The Kanguro Team 🦘
Super fast service/ reimbursement! So far great.
By maria
Response from Kanguro Insurance· May 18, 2026
Hi Maria! 🧡 Thank you so much for your review. We’re happy to hear your experience with our service and reimbursement process has been fast and smooth so far. That’s exactly the experience we want for our members and their pets. Thanks for being part of Kanguro. - The Kanguro Team🦘
Fueron muy amables! Muchas gracias! Súper agradecida!! Me ayudó muchísimo toda la información proporcionada
By Yennifer F.
Response from Kanguro Insurance· May 18, 2026
¡Hola Yennifer! 🧡 Muchas gracias por tus palabras y por confiar en Kanguro. Nos alegra muchísimo saber que nuestro equipo pudo ayudarte y brindarte toda la información que necesitabas. Siempre estaremos aquí para apoyarte a ti y a tu mascota. Gracias por ser parte de la familia Kanguro. - El equipo de Kanguro 🦘
Excelente experiencia con Kanguro Insurance. El proceso fue rápido, claro y muy profesional. Me ayudaron a encontrar una buena cobertura a un precio accesible y siempre respondieron mis preguntas con amabilidad y paciencia. El servicio al cliente fue eficiente y me hicieron sentir tranquila durante todo el proceso. Definitivamente los recomiendo.”
By Sunays Jorge M.
Response from Kanguro Insurance· May 13, 2026
¡Muchas gracias por compartir tu experiencia con nosotros! 🧡 Nos alegra saber que el proceso fue claro, rápido y que nuestro equipo pudo ayudarte a encontrar una cobertura que se ajustara a tus necesidades y presupuesto. Comentarios como el tuyo nos motivan a seguir ofreciendo un servicio humano, accesible y siempre dispuesto a ayudar. Gracias por confiar en Kanguro y por recomendarnos 🧡 - El equipo de Kanguro 🦘
Kanguru is the best pet insurance company I've ever experienced. Not only do they offer exceptional customer service (with an empathetic ear), their turn around time on claims is quick and easy. I've been with them for 3 years and have made several claims.
By Donna R.
Response from Kanguro Insurance· May 11, 2026
Thank you so much for your kind words and for trusting Kanguro for the past 3 years 🧡 We know how stressful pet emergencies and claims can be, so hearing that our team was able to support you with empathy, fast service, and a smooth claims experience truly means a lot to us. We’re grateful to have you as part of the Kanguro family. Give your furry friend some extra love from us 🐾 - The Kanguro Team 🦘
Rápido y diligente
By claudia M.
Response from Kanguro Insurance· May 6, 2026
Hola Claudia, ¡Muchas gracias por tu reseña! 🧡 Nos alegra saber que tu experiencia fue rápida y diligente, es lo que buscamos en cada interacción. Estamos aquí para ayudarte cuando lo necesites. — The Kanguro Team 🦘
