High quality
First of the trampoline itself is high quality and the customer service is incredible!!
By karen M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
805 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Jumpflex Trampolines (jumpflex.com) has 805 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
805 approved reviews, newest moderated first
First of the trampoline itself is high quality and the customer service is incredible!!
By karen M.
My family loves this trampoline, net and slide! Great quality, price and service. Thanks
By Cynthia
Overall a great quality trampoline. The springs are nice and tight. It is not necessarily easy to put together. Takes a good 1 and 1/2 to 2 hours but wasn’t bad. Like how the bars are safely away from the enclosure. Hopefully, quite sticks up over time with hot and cold. That is yet to be determined.
By Mike and Gail J.
The trampoline first and foremost is the best on the market. I have a 2 & 5 and they live on our trampoline!! The zipper got stuck and I reached out to a representative and she not only replaced the entire net, she got it done in time for my daughter's 5th birthday. I recommend jumpflex highly!! Thumbs up and 100% amazing customer service!!! I also never give reviews like this, because I'm so disappointed most of the time with customer service. But jumpflex deserves praise!! Shout out to Savuth!!
By Faye W.
Everyone is very kind and helpful. They are always ready to quickly address my replacement issues.
By Darlene H.
Fantastic customer service...quick and painless. Replacement parts were sent via warranty. Company clearly stands behind their product even after several years of use. Wouldn't hesitate to buy again if and when the time arises.
By Todd Fitz G.
Customer support at jumpflex is above expectations. Not only do they make a quality product, but the warranty is outstanding and backed up by the company. It's an added bonus that the agent's New Zealand accents are so damn sexy.
By Arturo and L.
Customer Service was a pleasure to deal with and a replacement mat was sent out very quickly.
By Melissa C.