Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
805 reviews
Jumpflex TrampolinesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Jumpflex Trampolines (jumpflex.com) has 805 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
805 approved reviews, newest moderated first
I sent jumpflex an email about an issue with our flex sleeves and within 5 days a replacement was sent free of charge. Hands down the best customer service I’ve ever dealt with. Would definitely recommend this company to anyone looking for a trampoline.
By Kathryn D.
We had a hole in our mat and the netting had torn. Luckily we have a warranty on it! Customer service was great and we got a new one sent within a couple days!
By Eric C.
I received my new net and am very pleased with the service rendered by your staff. I suggest upgrading your zipper to a #20 size zipper and a taller opening so when taller people enter and exit through the opening, the top of the zipper is not subject to so much stress causing the failure I had. I did this to my original net and it works well.
By Daniel D.
Response from Jumpflex Trampolines· Sep 6, 2022
Hi Daniel, Thanks for taking the time to leave us a review. I'm pleased to hear that you received your replacement safety net order and you are happy with our customer service. We appreciate your great feedback and we will pass this onto our production team to review. Overall, we hope you have your Jumpflex™ up and running again for your family to enjoy! Warm Regards, Renee Jumpflex™ Customer Support
Couldn't be happier with this purchase and the product support received. Purchased shortly after moving to new neighborhood. Our backyard instantly became the hangout for our kids and their friends because of this trampoline. The quality of these trampolines fill me with confidence that our kids and their friends can play safely.
By Bryan A.
Ordered replacement parts. Said 7-10 days to receive, and it’s been a month now. still have not received anything. No communication at all from jumpflex. Good products, kids love it. But at least have the courtesy to contact me of any delays in shipment.
By Joshua M.
Response from Jumpflex Trampolines· Sep 5, 2022
Hi Joshua, Thank you for your review, we are sorry to hear that this is yet to be received. Once orders are dispatched from our system, we are not aware of delays of the item in transit if the customer does not get in touch. I will follow up on this for you so we can get your parts sorted asap! Have a great day! Zoey Customer Support Manager
Quality of the product is fantastic. There are a couple parts of the instructions that could have been better though. Like telling you how to orient the pad graphics during the install step, instead of recommending the orientation with respect to the entrance on the next step after you’ve already installed the pad wrong. And boy the netting is hard to install without a team. Once it’s all done though - it’s really amazingly sturdy. So all’s well that ends well!
By Andrew
Response from Jumpflex Trampolines· Sep 4, 2022
Hi Andrew, Thanks for taking the time to leave us a review. We appreciate your honest feedback and we will pass this on to our design & production team for consideration for future improvements to our products. Overall, we're pleased to hear that you are happy with the quality of your trampoline and we hope your family is enjoying their Jumpflex™! If you have any further queries or concerns, please do not hesitate to reach out to our customer service team. Warm Regards, Renee Jumpflex™ Customer Support
Very well built, sturdy. Set up wasn't hard with 2 people but I wouldn't want to try that solo. Kids love it!
By Mark J.
I have no idea. I didn’t get a response yet to fix the problem. They sent me this even before they could answer which I haven’t heard back yet. It’s strange.
By Roger
Response from Jumpflex Trampolines· Sep 4, 2022
Hi Roger, Thank you for your review and making us aware of this! We deeply apologize that you were having troubles with spring pad. I can see that one of our colleagues has reached out to you. We do hope that this has fixed the issue - If you experience any further issues with the trampoline, please don't hesitate to contact us on [email protected]
