Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
151 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Best online bike store. Best price, selection, best brands for electric bikes, beach cruiser bikes, fat tire bikes, fixie bikes, recumbent & folding bikes.
Journey Bikes (journeybikes.com) has 151 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
151 approved reviews, newest moderated first
Amazing experience - I had my eBike assembled and delivered. Will definitely use this business again!
By Michelle D B.
Response from Journey Bikes· Mar 11, 2021
Thank you for shopping with JourneyBikes.com. We are glad to hear that you had an amazing experience!
Looked all over for a good priced bike. Found and purchased two bikes. Love the bikes and customer service.
By ray W.
Response from Journey Bikes· Mar 9, 2021
Thank you for shopping with JourneyBikes.com Ray! We are glad to hear you love your new bikes!
They didn't have the bike I ordered so there you go!!!
By Marvin B.
Response from Journey Bikes· Mar 5, 2021
Our sincerest apologies that your item was out of stock Marvin!
Manufacturer originally said bike would be available in April then changed until July journey was more than corporative with giving back my refund.
By GREG
Response from Journey Bikes· Mar 2, 2021
Thank you for sharing your experience Greg. We appreciate your business!
My wife and I started riding together several months ago, then during a trip back home with a strong headwind, she proclaimed she was done. After getting her new ebike, she's in love with riding and can't believe how much fun it is. Thank you Journey Bikes!
By Tim
Response from Journey Bikes· Mar 1, 2021
Tim, we are happy to hear that your wife is enjoying her new electric bicycle. Thank you for shopping with JourneyBikes.com, we appreciate your business!
Excellent customer service before purchasing; all my questions were answered so I could make an informed decision. Thank you!
By Priscilla P.
Response from Journey Bikes· Feb 25, 2021
Glad to hear of your satisfactory shopping experience! Thank you for shopping with JourneyBikes.com Priscilla!
Excellent transaction. Great price, super quick shipping and a fast answer to a question I had. The X treme X cursion mountain bike is perfect to ride anywhere.
By Lori R.
Response from Journey Bikes· Feb 24, 2021
Lori, thank you for shopping with JourneyBikes.com! We ecstatic to hear you are enjoying your new electric bike!
I am very happy with my new ebike. Bike arrived quickly and well boxed with no damage or issues. My only issue is that the included manual for assembling the bike there are no instructions for assembling the fenders or the bike rack. Otherwise I would have given five stars.
By Kathleen R.
Response from Journey Bikes· Feb 22, 2021
Hi Kathleen, we are glad to hear that you are happy with your new eBike! Feel free to send us an email so that we can assist you in assembly of the rear rack and fenders. Email [email protected], thank you!
