The bike is wonderful
The bike is wonderful. It reaches speed, brakes and everything. The shipping is lacking. I have a scratched battery because of loose packaging and not secured to the frame. But I love it anyway.
By Maureen K.
Saturday, November 7, 2026 · Customer reviews of US businesses
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Journey Bikes (journeybikes.com) has 151 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 19 reviews with 4 stars · Clear filters
The bike is wonderful. It reaches speed, brakes and everything. The shipping is lacking. I have a scratched battery because of loose packaging and not secured to the frame. But I love it anyway.
By Maureen K.
Was purchased for my wife.. Bike is very nice. Soild welds. My Directions were useless as they were impossible to read (blurry). I'm glad the box had pictures lol. Strong motor im 250ish LBS and it pushed me up the step hills in my neighborhood. It was slow going but it did the job.
By Michael
We love the bike. But when your guys packaged the bike they damaged the back fender. It is broken. It was not broken in shipping. Because the box and the packaging was not damaged. I still have not heard anything about you replacing the fender!
By John B.
Response from Journey Bikes· Jan 13, 2023
Hi John, We're very sorry to hear that the bike came to you damaged. We hope that this issue has been sorted — we have implemented a range of new customer service processes to ensure that we do not let these things slip in the future. Please do reach out to us at [email protected] if you are still experiencing any issues with your ebike and we will get this resolved for you. Apologies & Regards, The Journey Bikes Team
I'm very happy with the bike, but I can't do 5 stars due to the time it took to put together and I can't get the front fender to fit. Customer service from the manufacturer wants video proof. So, wish I had done that prior to giving up and removing it. Back to the drawing board. The bike however, works well and is fun to use. I recommend going straight to YouTube for assembly instructions. Both my husband and I concluded the included instructions were not helpful at all.
By Kate
Response from Journey Bikes· Jan 13, 2023
Hey Kate, We're sorry to hear that you've had trouble with setting up the ebike. We've worked on a range of new instructions to help aid in the setup process so that issues like this do not happen in the future. Please do accept our sincerest apologies and hope that you're enjoying the ebike nonetheless. Regards, The Journey Bikes Team
The loci cycle is great..keep it up..
By Menard I.
My only complaint is with the instructions. They could be more descriptive.
By Brenda W.
I love my e bike from journey bike, the speed is perfect and it’s just so good! One thing about it is that you can’t have people on the rack because it can cause a flat tire (i’m saying that from personal experience) overall this bike gets 4 out of 5 stars!!
By Emma
Our daughter loves the bike, but the max pedal speed is MUCH slower than we expected. I can coast on my bike faster than she can pedal at the max speed on the Journey Bike.
By Kim D.