JOOLA USAReviews of joolausa.com

Why am I spending so much money on their pickleball products when the paddles fail after a few months and then when I try to contact customer service for promised warranty they either don’t respond or tell me “it doesn’t meet requirements” without any further info? I also ordered clothes on their website and it took over a month to receive them and also one of the items never came.

Terrible company. Paddles are good for the first week for sure, after that it’s a gamble. And they will never honor the warranty so just pretend you aren’t getting one if you do buy one. Got a 3s for Christmas, the core was crushed within one week, took almost a year to get them to agree to give me a new paddle, and then when I shipped off my paddle they never sent me a new one. This was all months ago

I am extremely disappointed with my experience with Joola’s customer service. I purchased a paddle with a 12-month warranty, yet my warranty claim has not been honored. In addition, I emailed your company regarding this issue and have not received any response. I also know two other players who own the same paddle. Both have experienced similar problems. One developed dead spots after only six months of play, and the other sold his Perseus paddle within a year because of the same issue I am experiencing with dead spot within the paddle face. Joola is horrible when it comes to customer satisfaction. I wish that I could have left them with "0" stars

Extremely poor customer service experience. The agents are unreliable and frequently go back on their word, failing to honor previous commitments. I strongly advise looking into competitors with better service standards.

After 35 hours of using the John Collins 250 dollar paddle the cork inside completely cracked. Waste of money, switched to advanced pro from Manifacturer pkkl only 140 dollas. and no issues, Joola customer service is terrible so I did not bother to get refund.

Product came completely broken. The cardboard box that it in was completely smashed in on the bottom side where it was hidden when it was dropped off, so I didn’t see it until I was almost completely done putting the table together. When I went to assemble the table top, I realized that something had smashed through the cardboard and completely punctured one side of the table and went through in dented the other side. I contacted them with a full list of 20 pictures of everything that happened. When they finally got back to me, they asked me to send them pictures which like I said I had already done in my intital email. Then they proceeded to not even contact me back at all, ever. Updated: they finally responded after weeks and weeks and then acted like all I wanted was a replacement when I specifically said I wanted a refund and then when I responded again they waited another week and said they don’t do refunds. What a company! I’ve done a chargeback. I tried calling the number as soon as they open, it constantly tells me they don’t have anyone to talk and to try contacting them through email. I’ve called them 15+ times now. I’ve been holding for a half an hour at a time only to have them hang up on me because there’s no one to talk. Worst buy ever! Merry Christmas!

Joola is a very money driven company that has amongst the worst customer support you will find anywhere. Upon doing things wrong and making you wait weeks to correct the issue they will than ask for more money. They are insensitive and tone deaf to their customers' needs and care very little if at all about correcting things in such a way that the consumer feels they are the priority. My best advice would be to find what their selling from other vendors as dealing with them is time-consuming, frustrating, and will lead to a negative outcome for you.

Have tried numerous times to resolve a hack to my card. No response not from email they don’t answer their phones or customer service lines. Really horrible customer service.