Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
49 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The experts in table tennis equipment since 1952 - shop ITTF-approved JOOLA table tennis equipment and more from the official table sponsor of USA Table Tennis. Free shipping orders $50+
JOOLA USA (joolausa.com) has 49 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
49 approved reviews, newest moderated first
Bought a Joola Rally TL3800. The quality and craftsmanship on this table is fantastic and the colors are gorgeous. I have other ping pong tables and this is a top contender in terms of quality and price. Highly recommend!
By Scott H.
I purchased an apparel jacket as a Christmas present. I was on an international trip and could not give the gift to the recipient until January 19th. The jacket did not fit, so I went through customer service. All I wanted to do was exchange it for a larger size. Because I missed their customer deadline of January 9th, I was denied the exchange (I also had to call them 10 days after I sent the concern through their requested email because they only sent me a note saying they would review it...really 10 days to review? Customer service was not flexible in the least. IF YOU ARE BUYING ANYTHING FROM JOOLA AS A GIFT, ESPECIALLY AROUND THE HOLIDAYS, BUYER BEWARE. Really!! They can't even exchange an item size.
By Debora K.
Amazing customer service! My table arrived with a slight defect. The staff were pleasant, caring, and efficient. The issue was resolved quickly. I wish more companies provided this level of customer support.
By Debbie O.
Joola has the worst customer service I have ever experienced! I have a warranty issue. My endcap wobbles. I was still under warranty when info was sent to Joola. I have sent multiple videos showing the endcap wobble to Peter Nguyen at Joola since 4/24, it is now 12/19/24 and he has yet not responded!
By Garry W.
Can NOT speak to a person, must set up a claim on file. I set up a claim on September 4, 2024, responsed back and and forth, they said will replace my paddle. After 2 weeks of me emailing them I heard nothing. I had to file 3 other claims. Then they finally after 6 weeks they emailed me a return label. Then it took 2 weeks to receive paddle today. I will never buy another Joola product again, terrible warranty on a$279 Paddles. So took 62 days to resolve issue. :(
By Richard G.
Wow. I can’t believe a company this big has such a horrible customer service. I purchased the gen 3 pickle ball paddle the second day it came out right from the company. It was banned and they offered full refund if purchased during that time. After 6 emails and no response plus phone calls that no one answers I waisted $300 on something I can’t use or exchange. Joola should not be allowed to operate in the US for fraud.
By Mike C.
Would advise people never to use this company whether it be direc or through Amazon. Just keep telling me to go back to Amazon, did that and still.got a faulty table tennis bat sent photo of damaged bat but still fobbed me of,it must be a faulty bat. If I were Amazon I would stop selling their product
By Ronnie M.
Joola will not let you try out your paddle and return it. It has to be unopened to return it. Go with any one of the other brands with much better return policies.
By Timothy M.
