Jooki | Music & Stories Player for KidsReviews of jooki.com

Amazing customer service. Amazing product. Had a challenge connecting to WiFi. They responded quickly and helped me troubleshoot the issue and it worked perfect. My son (6yrs) LOVES his jooki

Our kid loves this thing. After about 2 years of owning it, it stopped working for like a week and Jooki customer service was quick in getting back to me via email with troubleshooting tips so I could fix it (somehow I got it into airplane mode). When I got it started again my kid's face LIT UP from across the room and she went straight for the Encanto token (I put the whole soundtrack on one token) and started playing it for the millionth time. Thanks Jooki haha.

We have had our Jooki for over 2 years and love it for its flexibility and well thought out design. We recently had an issue with wifi connectivity and Jooki responded within an afternoon to help us solve our problem. Not our first experience with them and as always, absolutely fantastic customer service! Great company 👌

Best and most friendly customer service i've ever dealed with - the jooki-box is a fantastic product by the way:)

I just got a jooki 2 and the initial impression of the packaging, web site etc are very good. Then come the hurdles. 1. To set it up the first time you are obliged to have, in my case, an android phone, download their app. up to here not so strange. the strange part is where you will have to register and give some of your data to them. Without this you can't use the product at all. It gets worse. Then you need to give location permissions and only then you can configure the wifi on the product.. Yes the wifi. So after you connect with bluetooth you need to configure the Wifi. this wifi is one of your choice but typically the one from your home. this means again, that you give access to your home wifi to an unknown box that does an unknown number of things. then...you need to connect with your phone to the same wifi network where the jooki box is and only then you are allowed to interact with the product. In summary: without wifi it doesn't work. (forget about hidden Wifi, forget about VPN's you might have, forget about security in general). The USB cable is not used to connect to a PC at all. it's really just for charging and nothing else. 2. The reason it get a 2 star instead of a one star is the fact that once you get it working properly, and you're able to send the MP3 files (you can also use spotify, which I didn't want) it's really easy to use and the sound quality is not so bad. 3. to get to the 3 star at this point everything must be fully ok...it's not. the orange buttons only work if you rotate them fully. for this you need a certain strength and dexterity. so my 3 year old son is completely frustrated and sad because he keeps rotating the knob but never enough for it to work. 4. The figurines are ok, the material is soft to the touch and are relatively easy to fit in the music slot. Overall construction looks solid although I haven't put it much to the test because as I mentioned my son is really sad that the buttons are not usable. Suggestion to jooki. Please really improve on the connection method of this product. I'm not exactly illiterate (I'm an IT engineer) and I didn't find it user friendly at all.

Great and fast service. I entered the wrong postal code. Problem was solved quickly and friendly. Little one also loves the new Jooki player!

The jooki stops very frequently (multiple times in an hour). The lights stay white, but no music. The jooki can't be turned off when this happens and needs a hard reset. Very disappointing for my daughter. I had hoped for a better experience for my daughters birtday present. Update: The servicedesk helped me to reset the Jooki, now it seems to work the way it should. They even offered me a new Jooki if the problems continued. My daughter loves the Jooki even better now!

While the Jooki is awesome and is a great concept, we are disappointed by the control buttons on it. They are difficult to use/ to turn when choosing/skipping a song. Such an expensive item should be easy-to-use for the child who uses it, but it is even difficult for an adult to use. The button needs to be turned A LOT to skip a song and the tokens on the Jooki can get in the way. A different system should be used to skip the songs. Also, the extra tokens (to be purchased separately) do not have a loop on them and cannot be gathered together and tied to the Jookie. The Jookie cannot easily connect to any wifi, it has to be specifically matched to an address, which is a pain when travelling and wanting to change songs. The volume control system only has two settings, which is also a little annoying. Aside from that, the speaker box sounds ok and the tokens are easy to install on the Jooki. It recharges fast enough and last for a long car ride which is handy.