Outstanding device and service
Outstanding device. Super attentive customer service. Can't recommend enough!
By Daniel R M.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
99 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jooki is the favorite educational toy for 3yo+, fostering their imagination with music and storytelling. Jooki is the only high-quality music and stories player that gives kids safe, screen-free access to streaming audio content. Grown-ups create playlists from Spotify (or their own MP3) and associate them with a Jooki figurine in a few clicks.Next, kids just place that figurine or token on Jooki to start the playlist… or lift it to pause, stop or change. Children grow fast and their needs change just as quickly. You will easily reprogram Jooki tokens and figurines to share new inspiring audio content with your kids.Jooki will play Spotify playlists when connected to Wi-Fi and MP3 playlists anytime, anywhere. Jooki unleashes invaluable family moments creating fun memories for your kids, while they serendipitously learn to talk, dance, sing and listen! Jooki made the TIME Best Inventions of 2022 list (Toys & Play) and was ranked 3 in the 2022 USA TODAY Readers Choice Award (Best Gifts for Families). Jooki won the CES 2022 Innovation Award (best personal audio), the 2022 Edtech Cool Tool Finalist Award (arts, music and creative solutions) and the 2022 Creative Child Magazine Awards as Product of the Year. Visit https://Jooki.com
Jooki | Music & Stories Player for Kids (jooki.com) has 99 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
99 approved reviews, newest moderated first
Outstanding device. Super attentive customer service. Can't recommend enough!
By Daniel R M.
We wanted something that was screen free, could be customized and changed according to age and interest, and that was kid user friendly. Jooki fit that and has become a large part in our daily lives. My child loves the freedom to listen to the music he wants. This was a great solution without a "smart home" device like Alexa or Google.
By Sierra N.
Onze Jooki werkt niet meer. Het is een verjaardagscadeau voor m'n zoon en hij heeft er nog nooit mee kunnen luisteren. Al reeds twee keer contact opgenomen met Jooki, maar geen respons. Jammer...
By Liese C.
Impossible d’avoir une mise à jour pour la 1ere génération du Jooki. Je pense que le site européen ne fontionne plus et que du coup pas de SAV de la part des USA, en tous cas aucune réponse à tous mes essais de contact, adresse support, mail... alors qu'il suffirait peut-être d'un update du logiciel qui peut être fait à distance. Honteux de ne plus pouvoir utiliser le Jooki car plus supporté ou qu'on se moque des européens.
By Helene
The speaker in the Jooki goes all fuzzy after only a few plays. Have tried emailing the company multiple times to try and get it fixed or replaced - no response. Would not recommend.
By Anonymous
Wonderful product and great support.
By Judd M.
Nous avons acheté la jooki en janvier 2024 pour notre fils. Elle a cessé de fonctionner après quelques mois. Nous essayons de joindre le service clients depuis un mois qui ne répondent pas à nos emails. Je déconseille fortement
By Blandine V.
Nice in general, but... One token was off from the start, support doesn't answer in any wat that I tried to reach them.
By Yevhen