Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
The provider was wonderful! Explained the whole process, answered all concerns, and made me feel heard. Unfortunately, customer service has not!! The product seems to be working (when I get it!) and the wonderful provider are what is preventing me from switching companies.
By Annette N.
Was very helpful and answered all the questions
By Deborah P.
"Beware of their cancellation and refund practices. I cancelled my month-to-month order during my second month, well before the medication was filled or processed, and even before the Physician Assistant (PA) approved the next request. I spoke with multiple representatives and even had an appointment with the PA, who explicitly confirmed the medication had not been processed or filled and stated she would notify the company to refund my money. Despite this—and despite their official policy stating you can cancel at any time before your next shipment to avoid being charged—they sent an email later that day refusing a refund, claiming they cannot process monetary refunds for past or processed charges. They completely violated their own stated policy. I would definitely not recommend them." I received an email from Embody that they were not going to fill my prescription until I visited my family doctor and got a note from them. (don't know what they wanted on the note) I told them I was not going to go to my doctor because I would have to pay for that visit. I told them to cancel my order. After that I received several emails and text messages that that would not fill the order until I had a note from my physician. I went on their website and canceled my prescription. They continued with the notices. On Sept 4, 2026, my credit card was charged for the medicine. I called customer service and they said they would have to connect me with a PA. We arranged an appt and on 9/29/26. I spoke with the PA and she said that the medicine had not been ordered and had not been shipped. I said I wanted a refund. Jo, the PA, said she would would cancel the order and I would receive a refund. I then received an email from Embody and it said " Regarding your billing, I want to clarify that we are unable to process a monetary refund for past or processed charges in accordance with our refund policy". This is what your cancelation policy says, "You may cancel your subscription at any time before your next medication shipment to avoid being charged for the upcoming billing cycle." I want my money refunded.
By Linda W.
Response from Embody· Oct 1, 2026
Hi Linda, thank you for sharing your feedback and please accept our sincerest apologies for this frustrating experience particularly when you were given information that appeared to indicate your order had not yet been processed and that a refund would be requested. We're sorry for the conflicting information you received from different members of our team. This is certainly not the level of are we aim to provide our patient. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team
Francine is always knowledgeable, considerate, and eager to help me along my weight loss journey! It's wonderful to have a team that cheers for you and a coach that really wants to see you shine!
By Lauren M.
Dane was very helpful in fixing the issue with me being sent the wrong prescription.
By Cassie R.
Helpful medical assistance, reliable delivery service.
By Kay C.
very frustrated about getting charged double. kade only one purchase. should not have to deal with 2.
By Jamie
Response from Embody· Oct 1, 2026
Hi Jamie, we're so sorry to hear about the duplicate charge and the frustration this has caused. We understand that you expected to be charged for only one purchase, and having to sort out an additional charge is understandably upsetting. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team
Lyka is wonderful! It’s so nice to have a specific contact for me to reach out to at any time. She’s very quick to respond and handles my questions with care. I appreciate the personal attention and service!!
By Michele M.
