EmbodyReviews of joinem.co

Terrible they bill you for wrong medication ms that you didn’t order and worse, they don’t rectify the situation and you pay the cost of their incompetence.

Jomart with Embody responded back to my text messages promptly and answered all my questions.

Update: Sure thing, "Embody Team." Your reply is clearly an automated response, because the company has had the opportunityfor TEN DAYS to contact me in any number of ways. Yet, you haven't. Seriously people, avoid this company like the plague. Not only did I receive the 2nd vial late, it was left by UPS at an authorized drop off point, which was a liquor and cigar store! The package was sitting behind the register and warm. This prescription needs to be refrigerated. The second vial I received does not have enough fluid for (4) doses of my prescribed usage. I took (1) and there is no way what's left in the vial is enough for (3) more. Embody has been of zero help in this matter, and they owe me a refund, or another vial with at least (2) more doses of 21ml. Chatting and emailing their support has been futile. Talking on the phone has been futile. I emailed them photos of the vial with zero response. I even had a video chat with "Dr. Raj Kandavanam" on Monday evening about this, showed him the vial, and he agreed there was not sufficient fluid. But all he did was create another prescription for three months, which is not what I asked for. I have serious concerns this man is even a doctor. He was only concerned about what to add to the compound instead of what was wrong with the existing vial. All I asked for is a simple replacement of at least (2) more doses of the same compound. They refuse to contact me. Their answers are always "We'll be in touch within 24-48 hours." They do not. Check out the BBB complaints, and I just added my own. My next stop is to file a complaint with the FDA. These people need to be shut down.

Great company

If I could give negative stars, I would. I decided to switch to Embody from a provider I had been using successfully for a year and a half because Embody promised significant cost savings. The intake process went smoothly, and I was approved on September 5, but my prescription has been stuck in "processing" ever since. On September 22, after weeks without any progress, I called to request a refund so I could return to my previous provider. Instead, I was told that scheduling an appointment with a doctor would help speed up the process. I followed their advice and scheduled an appointment—only for the provider to never show up. After I complained, they arranged a second appointment. This time, the provider did attend, and she was wonderful. Unfortunately, here we are 10 days later, and I still have not received my medication. This medication is critical for helping stabilize my blood sugar, and missing doses is not an option. When I called again today for an update, I was transferred to an offshore call center where representatives repeatedly placed me on hold for "just two minutes" and assured me that my medication would arrive soon. However, no one could provide an actual delivery date or even an estimated timeframe. When I asked to speak with a manager, my request was refused. This is, without question, the worst customer service experience I have ever had. Embody has already taken my money, and now I am left waiting indefinitely with no answers, no accountability, and no medication. I cannot recommend this company to anyone.

Worst customer service ever!!! Also, why do you take 5 million orders if you cannot fulfill them within a REASONABLE time. I ordered meds on 9/13 and still have YET to receive them. I have called EVERY DAY and was even assigned a team member to reach out to directly. They are no help as well as chats, emails, and filing official complaints with BBB and Attorney General.

My appointment was great but I’m very discouraged I haven’t lost weight in my over two months on the medication. I was also disappointed I didn’t receive my prescription on time for my injection this week.

Marie helped me to set up an appointment quickly