They delivered in a timely manner
They delivered in a timely manner. The hat is great. Love the hat.
By Jesse B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
JJ Hat Center (jjhatcenter.com) has 215 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
215 approved reviews, newest moderated first
They delivered in a timely manner. The hat is great. Love the hat.
By Jesse B.
Very helpful with delivery problem! Easy to deal with!good products glad I found the site! Thank you!
By Charles C.
The hat is beautiful!
By Donna V.
Too expensive hats. Not impressed by the quality
By Godwin
Beautiful hats!!! Had another brand I loved but these are by far superior!
By Happy C.
Beautiful hat. Beautiful material. Light weight but warm. Very fast shipping. Could have had a more special hat box style packaging but it arrived fine.
By Lorenzo R.
Normally I would shop in person but believe it or not I haven't been back to Manhattan since the pandemic! Next best thing is JJ's online presence. they make buying so easy. Ive never had to return anything so I can't speak to that. However, getting my hat(s) in 48 hours is the real deal for me.
By Frank C.
Shipping was reasonably prompt. Condition of wax traveler hat had a bend on the crown that's a permanent flaw due to poor packaging. Customer Service is impossible to reach other than email.
By Marcellus J.